--000000000000f7d817064c96f2e8 Content-Type: text/plain; charset="UTF-8" Good Morning, I have coordinated with Julianna to provide office coverage two days a week for four to six hours, which will allow Pat to conduct necessary QA visits. While I have considered the impact on office visibility, my onsite observations indicate that visitor traffic is minimal and generally scheduled in advance. To manage this effectively, we will post branded signage directing any unscheduled visitors to reach us by phone while we are in the field. Julianna recently covered two days of PTO for Pat, and the transition was successful. Given that Pat has been frequently highlighted in recent referral partner meetings, increasing her visibility in the field will be instrumental in improving our reputation management and reducing service failures. Amelia Howard Regional Manager Chicago and Milwaukee On Mon, Mar 9, 2026, 7:39 AM Timothy Thomas wrote: > Nice work Amelia, thanks for the quick follow-up on this. > > With Juliana now supporting, would it be reasonable for Pat to conduct > QA visits to verify CG compliance? > --000000000000f7d817064c96f2e8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning, I have coordinated with Julianna to = provide office coverage two days a week for four to six hours, which will a= llow Pat to conduct necessary QA visits. While I have considered the= impact on office visibility, my onsite observations indicate that visitor = traffic is minimal and generally scheduled in advance. To manage this effec= tively, we will post branded signage directing any unscheduled visitors to = reach us by phone while we are in the field. Julianna recently cover= ed two days of PTO for Pat, and the transition was successful. Given that P= at has been frequently highlighted in recent referral partner meetings, inc= reasing her visibility in the field will be instrumental in improving our r= eputation management and reducing service failures. Amelia Howar= d Regional Manager Chicago and Milwaukee=C2=A0 On Mon, Mar 9, 2026, 7:3= 9 AM Timothy Thomas < tt@thekey.com &= gt; wrote: Nice work Amelia, thanks= for the quick follow-up on this. With Juliana now supporting, would it be reasonable for Pat to conduct QA visits to verify CG compliance? --000000000000f7d817064c96f2e8--