--0000000000002ee1d3063d725e9f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, each client should have received an email from CareScout with their ID number. Furthermore, we can call CareScout support number to help them locate their ID as well: 866-482-8469. We are also in close partnership with our billing team to ensure that all CareScout ID numbers are identified, so they can also be a support to help you locate ID numbers. Tiffany Silton Director, Division Operations tsilton@thekey.com (760) 889-2188 TheKey.com [image: TheKey] On Thu, Aug 28, 2025 at 2:58=E2=80=AFPM Abbie Canta wro= te: > Hi Tiffany, > > Thank you for the email- For clarification on Carescout ID: should this b= e > located on the client=E2=80=99s LTC policy? Any good to know here to help= us > determine the Carescout ID for clients? > > > Thank you for your assistance. > > On Thu, Aug 28, 2025 at 12:48=E2=80=AFPM Tiffany Silton > wrote: > >> Dear Team, >> >> We wanted to take a minute to clarify our relationship with *CareScout* >> and how it applies to *Genworth clients*. >> >> Our partnership with CareScout includes *all Genworth clients*. This >> means: >> >> - >> >> If a client comes to us without a CareScout number, you can assume >> that *all Genworth clients are CareScout clients*. Help guide them to >> locating their CareScout number so that we can add that their account= with >> us. >> - >> >> These clients must be set up using *CareScout rates*. >> - >> >> To improve visibility and consistency, a *CareScout tag* should be >> added to the client profile in *WellSky* for every Genworth client. >> >> Please begin applying this process immediately so we maintain proper >> alignment and positive partnership with CareScout and ensure accurate >> client setup across the board. >> >> Thank you for your attention to this update and for helping us streamlin= e >> operations. >> >> Best regards, >> Tiffany Silton >> Director, Division Operations >> >> tsilton@thekey.com >> (760) 889-2188 >> TheKey.com >> [image: TheKey] >> > --0000000000002ee1d3063d725e9f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, each client should have received=C2=A0an email f= rom CareScout with their=C2=A0ID number.=C2=A0 Furthermore, we can call Car= eScout support number to help them locate their=C2=A0ID as well:=C2=A0 866-= 482-8469.=C2=A0 We are also in close partnership with=C2=A0our billing team= to ensure that all CareScout ID numbers are identified, so they can also b= e a support to help you locate ID numbers. Tiffany Silton Director, Division Operation