--000000000000c7b113064031c425 Content-Type: multipart/alternative; boundary="000000000000c7b111064031c424" --000000000000c7b111064031c424 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for that update. Will I need to continue to update the rate in existing clients. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Thu, Oct 2, 2025 at 12:58=E2=80=AFPM Kristy Poyner wrote: > Hi @Shawntel Sousa , > > Thanks for flagging the rate increase for CDHC! We=E2=80=99ll be sure to = account > for this as we build out the authorizations in NetSuite. > > Regarding the authorization pop-up, your understanding is > correct=E2=80=94authorizations will no longer live in WellSky, so this wi= ll no > longer be an issue once the existing WellSky authorizations are closed. > Starting 11/1, we can begin working through closing and removing the > authorizations attached to current schedules in WellSky. > > > > Thank you, > > *Kristy Poyner* > > Billing Manager | *TheKey* > > > > > > ------------------------------ > *From:* Shawntel Sousa > *Sent:* Thursday, October 2, 2025 12:36 PM > *To:* Kristy Poyner > *Cc:* Chuck Terlesky ; jessica.groen1@thekey.com jessica.groen1@thekey.com>; Timothy Thomas ; Michelle > Schefter ; Jeannie Ortiz jeannie.ortiz@thekey.com>; Lito Delapena > *Subject:* Re: CDHC Process Adjustment > > Hi, > > There has been a change to CDHC as they have increased their rate so I > have been updating all the files which take quite some time but I am almo= st > done. The rate went from $33.61 to $34.03 - I am only changing the match = as > it does not affect the ones who pay extra, they will just pay less out of > pocket effective Oct 1. > > I also have one question, in recent months we constantly get a pop up tha= t > day that we are scheduling shifts outside of the authorization hours - ev= en > if we uncheck this in the authorization it still comes up, it did not use= d > to come up. Can someone kindly address this and fix it, please? It makes > errors from time to time as you think you have saved the shift and it > didn't save and it only pops up for CDHC clients. > > Am I understanding that there will no longer be authorizations in WellSky= ? > If not, that would eliminate the concern above. > > *Respectfully, * > > *Shawntel Sousa, LPN* > > Client Success Manager | TheKey > > Mobile: 403-305-6588 Office: 403-301-3777 > > > > > > > On Thu, Oct 2, 2025 at 10:48=E2=80=AFAM Kristy Poyner > wrote: > > Hi Calgary Team, > We=E2=80=99re implementing a change to our CDHC billing process to improv= e > accuracy, client visibility, and cashflow. We=E2=80=99ve designed it to m= inimize > impact on your team while making invoices clearer for clients. > *Effective service dates 11/1 forward:* > > - Authorizations will be housed in NetSuite. > - Finance Onboarding will manage authorization creation; your role is > to confirm hours with CDHC as usual a