--000000000000c8db4d064b829ae5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, I have another returning client for Montreal (Patricia Leblanc): https://montreal.clearcareonline.ca/clients/1000000000070303/ *and * https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006U= H00000ag9JtYAI/view I don't want to push it through SF until the issue is resolved because that would create duplicate profiles in Wellsky which we are trying to avoid since these profiles can't merge. Please advise as soon as you have a resolution, On Mon, Feb 23, 2026 at 12:14=E2=80=AFPM Joey Taylor wrote: > Yes exactly, that is the original profile. > > On Mon, Feb 23, 2026 at 12:11=E2=80=AFPM Maximiliano Ib=C3=A1=C3=B1ez salesforcesupport@homecareassistance.com> wrote: > >> Hi Joseph, >> =E2=80=8BWas the original Wellsky account this one? >> https://montreal.clearcareonline.ca/clients/1000000000077742/ >> If that's the case, I'll ask the integrations team why this happened >> Max >> >> >> >> On Mon, 23 Feb at 12:07 PM , Clearcare Support Team > clearcaresupport@homecareassistance.com> wrote: >> >> Hi JosephTaylor, >> >> Unfortunately wellsky doesn't have the ability to merge profiles you wil= l >> have to choose the profile you wish to keep active and manually enter th= e >> data if there is any missing and you can then delete the duplicate profi= le >> in wellsky . >> >> >> Thanks, >> Briana >> >> >> >> >> On Mon, 23 Feb at 11:59 AM , JosephTaylor >> wrote: >> >> Good Afternoon, >> >> We have a returning client in Montreal (more than 90 days since care) so >> I had to create a new opportunity on the client's account in SF. Normall= y >> once I push this through, it reopens the clients profile in Wellsky. Thi= s >> time, it created a completely new profile in Wellsky. >> >> *Wellsky:* >> https://montreal.clearcareonline.ca/clients/1000000000111766/ >> *and * >> https://montreal.clearcareonline.ca/clients/1000000000077742/ >> >> *SalesForce: * >> >> https://homecareassistance.lightning.force.com/lightning/r/Account/001UH= 00000NK5WHYA1/related/Opportunities/view >> >> Can we please merge the 2 wellsky accounts and investigate why this issu= e >> occurred to prevent it from happening again in future. >> >> Thank you, >> >> Joey Taylor >> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >> 514-907-5065 >> TheKey.ca >> [image: TheKey] >> >> 1442033:611100 >> > > > -- > > Joey Taylor > > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000c8db4d064b829ae5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, I have another returning client for= Montreal (Patricia Leblanc): https://montreal.clearcareonline.ca/cli= ents/1000000000070303/ and=C2=A0 https://homecareassistance.lightning.force.com/lightnin