----==_mimepart_68c9af0ce31ca_1ec3fcce0f5e9384118049f Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello again, Just touching base here, are you able to please provide = an update if there is one? I still do not show any updated documents in t= he clients files.=C2=A0 We audited this new Chicago client and discover= ed the person who signed the consent agreement is not listed under the fi= nancial party section of the agreement. Are you able to please assist in = securing an updated consent agreement that lists Michael under the Financ= ial Responsible Party section? =C2=A0 =C2=A0 Respectfully,=C2=A0 = Alejandro Aponte Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = =C2=A0 Long Term Care Insurance Customer Service - (855) 205-8007 Long= Term Care Insurance Fax - (813) 693-5625 =C2=A0 Billing Support Custom= er Service - (866) 226-1702 Billing Support Email - Billing@thekey.com = =C2=A0 =C2=A0 = = On Wed, 10 Sep at 4:28 PM , TheKey Support wro= te: Venus, did you get new payment authorization= signed or get POA for Michael.=C2=A0 = = = On Wed, Sep 10, 2025 at 3:11=E2=80=AFPM Alejandro Aponte wrote: = = = = = = Hello again, Just touching base here, are you able to please provide an= update if there is one?=C2=A0 = = = We audited this new Chicago client and discovered the person who signed = the consent agreement is not listed under the financial party section of = the agreement. Are you able to please assist in securing an updated conse= nt agreement that lists Michael under the Financial Responsible Party sec= tion? = = = = = = = = = =C2=A0 = Respectfully,=C2=A0 = = Alejandro Aponte = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 = Long Term Care Insurance Customer Service - (855) 205-8007 = Long Term Care Insurance Fax - (813) 693-5625 = =C2=A0 = Billing Support Customer Service - (866) 226-1702 = Billing Support Email - Billing@thekey.com = =C2=A0 = = =C2=A0 = = = = = = = On Tue, 2 Sep at 5:24 PM , Alejandro Aponte wrote: = = = = Hello again, = = = = = = = = = = Just touching base here, are you able to please provide an update if the= re is one?=C2=A0 = = = =C2=A0 = Respectfully,=C2=A0 = = = Alejandro Aponte = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = =C2=A0 = Long Term Care Insurance Customer Service - (855) 205-8007 = Long Term Care Insurance Fax - (813) 693-5625 = =C2=A0 = Billing Support Customer Service - (866) 226-1702 = Billing Support Email - Billing@thekey.com = =C2=A0 = = =C2=A0 = = = = = = = = = On Tue, 26 Aug at 10:56 AM , Jeannie Ortiz = wrote: = = Thank you for your quick response. Please let me know if there is anythi= ng I can do to help. = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = = On Tue, 26 Aug at 10:52 AM , TheKey Support wro= te: Good Morning Jeannie, = We are actually working on getting new payment in