--000000000000b2a2ea064d245b5b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes sir! We are reviewing the SOP with Tim today Matthew Albano Director of Inside Sales matthew.albano@thekey.com Mobile: (781) 710-0688 Office: (603) 884-9574 https://thekey.com *We value your feedback. Please leave us a Google review* On Mon, Mar 16, 2026 at 9:39=E2=80=AFAM Bryan Carter wrote: > Matt, > > Are we still on track for a 4/1 launch for Zoom CC to Canada? I have adde= d > the training for Desiree below: > > Key Due Dates: > > > - March 6 (Today): I will communicate new plan with Mark > - March 13: New SOP completed by Cristal and Matt > - March 13: Matt and Cristal to notify Emily of the transition > - March 18: Tim to approve the SOP > - March 20: Matt and Cristal to create the intake chat > - March 30 or 31: Train Desiree > - March 31: After intake is closed in Canada, deploy changes for test > office > - April 1: Go Live with one office (I believe it was Vancouver) > - April 1: Upon successful routing, deploy remaining Canada offices > > I recommend scheduling one more meeting with this group ealry next week t= o > ensure Mark has everything setup correctly, including Desiree's direct li= ne > changes. That will also ensure we align on the deployment plan. > > Thank you. > -- > Bryan Carter > VP of Inside Sales > bryan.carter@thekey.com > Mobile: (901) 489-3960 > https://thekey.com > > > > On Fri, Mar 6, 2026 at 11:15=E2=80=AFAM Matthew Albano > wrote: > >> Hi Tim, Cristal, and Bryan, >> >> Thank you for the productive discussion today regarding the transition o= f >> our Canada operations to the Zoom Contact Center. Below is a recap of th= e >> key due dates and action items that I just discussed with Bryan. >> >> Key Due Dates: >> >> >> - March 6 (Today): I will communicate new plan with Mark >> - March 13: New SOP completed by Cristal and Matt >> - March 13: Matt and Cristal to notify Emily of the transition >> - March 18: Tim to approve the SOP >> - March 20: Matt and Cristal to create the intake chat >> - April 1: Go Live >> >> >> Action Items & Next Steps: >> >> Please take some time to consider what Emily will need specifically to >> ensure a successful transition. It may be beneficial to schedule a brief >> sync with her to align on expectations and support. >> >> Please let me know if I missed anything or if any of these dates need to >> be adjusted. >> >> Best, >> Matt >> >> Matthew Albano >> Director of Inside Sales >> matthew.albano@thekey.com >> Mobile: (781) 710-0688 >> Office: (603) 884-9574 >> https://thekey.com >> *We value your feedback. Please leave us a Google review* >> >> >> > --000000000000b2a2ea064d245b5b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes sir! We are reviewing the SOP with Tim today Matthew Albano Director of Inside Sales =20 matthew.albano@thekey.com Mobile: (781) 710-0688 Office: (603) 884-9574 = https://thekey.com <a style=3D"color:bl