----==_mimepart_69a1d1d4d0f95_2336339c05c208605e1 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel,=C2=A0 Sorry for delay, I am working on 1447932 and I hav= e added you all in CC. Hence, I am closing this ticket.=C2=A0 = Warm Regards, Subham Banerjee Senior Engineer (417) 212-7039 |=C2=A0= subham.banerjee@thekey.com=C2=A0 =0D =0D On=0D Thu, 26 Feb at 10:59 AM=0D , Shawntel Sousa wrote:=0D =0D =0D =0D Hi Subham, =0D =0D Despite following those steps, she has still been unsuccessful in gainin= g access to Salesforce. =0D =0D I suspect the issue may be related to her email address, as her previous= one is very similar to her current one. Her email is jessica.groen1@thek= ey.com. Could you please confirm if the access is associated with that sp= ecific address? =0D =0D Respectfully,=C2=A0 =0D =0D Shawntel Sousa, LPN =0D =0D =0D Client Success Manager | TheKey=0D =0D Mobile: 403-305-6588=0D Office: 403-301-3777 =0D =0D =0D =0D =0D =0D =0D =0D On Thu, Feb 26, 2026 at 8:50=E2=80=AFAM Subham Banerjee wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Shawntel,=C2=A0 =0D =0D =0D =0D Good Morning! =0D =0D =0D =0D I checked internally and seems she already have the access to Salesforce= , Could you please ask her to login with her key email account and try to= login Salesforce from App Tray.=C2=A0 =0D =0D =0D =0D =0D =0D If she is facing any particular issues, Please let us know with relevant= details and error screen shots.=C2=A0 =0D =0D =E2=80=8B =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Warm Regards, =0D =0D =0D =0D Subham Banerjee =0D =0D Senior Engineer =0D =0D =0D =0D (417) 212-7039 |=C2=A0subham.banerjee@thekey.com=C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Thu, 26 Feb at 10:27 AM=0D =0D , Shawntel Sousa wrote:= =0D =0D =0D =0D =0D =0D =0D =0D Hi team, Jessica has recently transitioned = into a CSM role and requires Salesforce access. She initially requested = assistance on February 11 and was informed that the Salesforce team would= help; however, she has not yet received a follow-up. Currently, she is r= eceiving an error message directing her to contact her administrator when= she attempts to log in. Could you please prioritize this request as she= needs access to fulfill her role? Your help is greatly appreciated. = Respectfully,=C2=A0 =0D =0D =0D =0D Shawntel Sousa, LPN =0D =0D =0D =0D =0D =0D Client Success Manager | TheKey=0D =0D =0D =0D Mobile: 403-305-6588=0D =0D Office: 403-301-3777=0D =0D =0D =0D =0D =0D ----==_mimepart_69a1d1d4d0f95_2336339c05c208605e1 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Shawntel,=C2=A0 =0D =0D Sorry for delay, I am working on 1447932 and I have adde= d you all in CC. Hence, I am closing this ticket.=C2=A0 =0D =0D =0D =0D =0D =0D =0D Warm Regards, =0D =0D Subham Banerjee = =0D Senior Engineer =0D =0D (417) 212-7039 |=C2=A0 = subham.banerjee@thekey.com=C2=A0