--0000000000005a0234063fbb37df Content-Type: text/plain; charset="UTF-8" Hello Leaders, We are rolling out the new *Client Issue Submission Form* and need your help distributing the information to your teams. Distribution Instructions In an effort to be mindful of the field team's time, please circulate the materials below with *all non-Salesforce users*. We have prepared a short video walking through the end-to-end process: - How to access the form. - How to enter a new incident (including required fields). - An overview of the new routing and tracking process. Email Template for Your Teams Below is an email template announcing the new process. Please feel free to adjust the message or tone as you see fit to best connect with your specific teams, but ensure the core information remains. *Subject:* New Process Alert: Introducing the Client Issue Submission Form *Body: * Hello, We are very excited to introduce *Client Experience Alert Form,* launching* Monday September 29th. *Our new proactive approach to reporting client service issues. *What This Means for You:* Moving forward, please use this form to report *all client issues.* - *Form Link:* Once live form can be accessed on CareZone, under the Client Experience > Quality Page > Tools & Resources > Client Experience Alert or in the guide [HERE ] - *Form Step by Step Guide:* HERE - *Key Benefits:* Provide improved client retention, streamline and enhance service recovery. Increased visibility into client issues and improved reporting metrics. Please take a moment to watch the short recording (HERE ). If you have any immediate questions about the form or process, please reach out Bridgett Scherer or Megan Harris. We will be holding office hours for the entire month of October every Tuesday morning (10am - 11am PST / 1:00PM - 2:00 PM) and Wednesday afternoon/evening (2:00PM - 3:00PM PST / 5:00PM - 6:00PM) to support you in this transition as well. Thanks, -- *Megan Harris* Clinical & Quality Manager *megan.harris*@thekey.com TheKey.com [image: TheKey] --0000000000005a0234063fbb37df Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Leaders,=C2=A0 We are rolling out the = new=C2=A0 Client Issue Submission Form =C2=A0and need your h= elp distributing the information to your teams.=C2=A0 Distribution I= nstructions In an effort to be mindful of the field team's time,= please circulate the materials below with=C2=A0 all non-Salesforce = users . We have prepared a short video walking through the en= d-to-end process: How to access th= e form. How to enter a new incide= nt (including required fields). A= n overview of the new routing and tracking process. Email =