--000000000000907e77064bd2f5b1 Content-Type: multipart/alternative; boundary="000000000000907e76064bd2f5b0" --000000000000907e76064bd2f5b0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I wanted to provide an update on the current service disruption with Uber. We fully recognize how much this is impacting your team=E2=80=99s operation= s, and we are working urgently to resolve it. An has been aggressively pursuing a resolution, though we are currently navigating some communication hurdles with the vendor. Since they lack a direct phone line, we are escalating through multiple email channels to bypass the delay. I=E2=80=99ve looped you into our latest outreach so you c= an see the status of the reinstatement request in real-time. We appreciate your patience while we push to get things back on track. *Thank you!* *Lyndsey Organ* Senior Manager, Accounting | *TheKey* Mobile: 316.253.6494 [image: image.png] On Fri, Feb 27, 2026 at 10:10=E2=80=AFAM Timothy Thomas wro= te: > @Geraldine Terlecki Could you please help > resolve this issue? We're two days into an Uber outage. > > On Thu, Feb 26, 2026 at 11:44=E2=80=AFAM Timothy Thomas w= rote: > >> This significantly impacts our operation. We need this resolved ASAP >> please. >> >> On Thu, Feb 26, 2026 at 9:17=E2=80=AFAM Chuck Terlesky >> wrote: >> >>> Hi An, >>> >>> Could you provide an update? Last night, our Uber account was still >>> being declined. >>> >>> I really appreciate any help you can provide. >>> Chuck >>> >>> On Wed, Feb 25, 2026 at 10:45=E2=80=AFAM wrote: >>> >>>> Hi Lyndsey, >>>> >>>> >>>> >>>> I=E2=80=99ve reached to Uber . I will provide update once I hear back = from them. >>>> >>>> >>>> >>>> Thanks, >>>> >>>> >>>> >>>> An Ly >>>> >>>> Accounts Payable Manager| *TheKey* >>>> >>>> >>>> >>>> >>>> >>>> *From:* Lyndsey Organ >>>> *Sent:* Wednesday, February 25, 2026 9:38 AM >>>> *To:* Timothy Thomas ; Higinio Lopez >>> higinio.lopez@thekey.com>; An Ly >>>> *Cc:* Sharon Speirs ; Chuck Terlesky >>> cterlesky@thekey.com>; Dennis Fancy ; Joey Taylor >>> joey.taylor@thekey.com>; Timon Page >>>> *Subject:* Re: Uber Issues Canada >>>> >>>> >>>> >>>> @An Ly - Can you work with our Uber rep to see why >>>> we are down and send an update to this group once it's figured out? >>>> >>>> >>>> >>>> *Thank you!* >>>> >>>> >>>> >>>> >>>> >>>> *Lyndsey Organ* >>>> >>>> Senior Manager, Accounting | *TheKey* >>>> >>>> Mobile: 316.253.6494 >>>> >>>> >>>> >>>> >>>> >>>> On Wed, Feb 25, 2026 at 10:52=E2=80=AFAM Timothy Thomas wrote: >>>> >>>> Hi Lyndsey, >>>> >>>> >>>> >>>> It appears Uber is down again in Canada. Could you please investigate? >>>> >>>> >>>> >>>> On Mon, Feb 9, 2026 at 2:38=E2=80=AFPM Lyndsey Organ >>>> wrote: >>>> >>>> Hi Tim, >>>> >>>> >>>> >>>> Access should be restored now. Let us know if there are any issues. >>>> >>>> >>>> >>>> *Thank you!* >>>> >>>> >>>> >>>> >>>> >>>> *Lyndsey Organ* >>>> >>>> Senior Manager, Accounting | *TheKey* >>>> >>>>