--000000000000e8dbf3064611f845 Content-Type: multipart/alternative; boundary="000000000000e8dbf2064611f844" --000000000000e8dbf2064611f844 Content-Type: text/plain; charset="UTF-8" Hi Tim*,* I just wanted to touch base on the assessment that Emily Lynch had booked for our Chicago office. It looks like our Client Success Manager, Malin missed the assessment yesterday. Although Diane (GM) confirmed receipt almost immediately after handoff, we did not contact the client until 7 hours later. I know Malin was out in the field, but could Diane have helped facilitate a phone call to the family here? The assessment was rescheduled for 10am today 12/16/25. Thanks for your help wih this. w so we can make proper accommodations. [image: image.png] Best, Cristal Munoz Inside Sales Manager cmunoz@thekey.com Mobile: (616) 729-8114 https://thekey.com --000000000000e8dbf2064611f844 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim , I just wanted to touch base on the assessment that Emily Lynch =C2= =A0 had booked for =C2=A0 our Chicago office. =C2=A0It looks li= ke our Client Success Manager, Malin missed the assessment yesterday. Altho= ugh Diane (GM) confirmed receipt almost immediately after handoff, we did n= ot contact the client until 7 hours later. I know Malin was out in the fiel= d, but could Diane have helped facilitate a phone call to the family here? = The assessment was rescheduled for 10am today 12/16/25. Thanks for your hel= p wih this.=C2=A0 w so we can make proper accommod= ations.=C2=A0 Be= st, Cristal Munoz Inside Sales Manager =20 cmun= oz@thekey.com Mobile: (616) 729-8114 https://thekey.= com = --000000000000e8dbf2064611f844-- --000000000000e8dbf3064611f845 Content-Type: image/png; name="image.png" Content-Disposition: inline; filename="image.png" Content-Transfer-Encoding: base64 Content-ID: X-Attachment-Id: ii_mj8mv2mi0 iVBORw0KGgoAAAANSUhEUgAABIEAAAHUCAYAAACtTTgiAAAAAXNSR0IArs4c6QAAAARnQU1BAACx jwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAP+lSURBVHhe7P15lFxnfeD/v2vf166q3nd1S90t qVuW5E02dsAYDJglCSGBMJkvSUgmQw6BsJnNQCY/DpkJQyY7kzCQhIAhCQHbMV6071KrW+q9W70v 1V3Vte/rvb8/XHUjtWXLsmUw+Hmdo2NLdevW3e99PvfzfB6VLMsyN0iWJaRinvimn/j6EmuXRynG Q0jZGJlMjnAkhslkor27G09zKyaXB63BQSQt0dC2DaPNgVZvRKVSbZ21IAiCIAiCIAiCIAjCa0Kx WEStVqPRaLZ+9IpQ3VgQSKZcLJBPbJL0zzE3cpbI2hKBlSUMOi0WqwHUNkKRDCajkfbuNmoaPBis DmSMXBiepHvnAK76RtwNLRitdrRaLSCCQYIgCIIgCIIgCIIgvHZIksTw8DA1NTW0tbVt/fgVod76 Dy+kmM8SXhhj9cLTbEycIrxymVw6BSo1EhrUOjMllY5sqUw8lyMvq8lJOrKyhqJKSwkNyViKTb+f jZVF4qFNivkC3Egc6hUkyzLpdJqZmRmWl5dJp9NMT08zNzfHDcXKfgIymQxzc3Osra1RKpW2fiwI giAIgiAIgiAIryhZlsnn89dtkxaLRQqFwquuXf18crncddfpZshkMvzwhz/kwoULP5HfA9B84Qtf +MLWf7wWqVQkOD3I0tBhkpvLSKUiqXQWSYZ8voBarUEulZHkIhpNAYOuhFYtIUsyRpsVrdFMMBTH 4fagUutQo6FcKFHIF9Do9ej0+q0