--0000000000008d315d06453b1925 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable OK. Same with me. I got it from D & A. I will go back to my source and check on this, and get back to you. Thanks and have a good weekend! On Fri, Dec 5, 2025 at 3:19=E2=80=AFPM Timothy Thomas wrote= : > Hi Bob, > > Where is this data being pulled from? It doesn't make sense to me. > > On Fri, Dec 5, 2025 at 2:58=E2=80=AFPM Robert Valliant > wrote: > >> Hi Tim: We are considering a new Metric for our 2026 Incentive Plan: >> CSM's assigned Clients # of Hours and/or # of Clients with xx of Hours i= n a >> given month. >> >> I noticed many CSM's in Canada had much lower volume on these Metrics. >> Please see the attached highlighted rows. >> >> Do you have insights as to why this might be the case? >> >> Thanks, >> >> Bob >> > --0000000000008d315d06453b1925 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable OK.=C2=A0 Same with me.=C2=A0 I got it from D & A.=C2= =A0 I will go back to my source and check on this, and=C2=A0get back to you= . Thanks and have a good weekend! On Fri, Dec 5, 2025 at 3:19=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Hi Bob, Where is this data being pulled from? It doesn't make sense=C2=A0to = me.=C2=A0 On Fri, Dec 5, 2025 at 2:58=E2=80=AFPM Robert Valliant <= bob.valliant@t= hekey.com > wrote: Hi Tim:=C2=A0 We are considering a new Metric f= or our 2026 Incentive Plan:=C2=A0 CSM's assigned Clients # of Hours and= /or # of Clients with xx of Hours in a given month. I no= ticed many CSM's in Canada had much lower volume on these Metrics.=C2= =A0 Please see the attached highlighted rows. Do y= ou have insights as to why this might be the case? Thanks, Bob --0000000000008d315d06453b1925--