--00000000000069ec77064d5144d2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the update Melissa, it is appreciated. We will continue partnering with VCH to ensure your clients receive the required support. We also look forward to word from the ministry allowing us to revisit the surgery providers' rates. Have a great rest of your week. Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Wed, Mar 18, 2026 at 9:15=E2=80=AFAM Wong, Melissa [VCH] wrote: > Hi Sharon, > > > > At this time, we are still awaiting news of funding lifts from the > Ministry of Health. As a result, we are in a holding pattern and unable t= o > move forward with renegotiating surge contract rates. > > > > We recognize the pressures associated with operating under the existing > rates and appreciate your continued support while we await further > direction. Should there be a point in which TheKey is unable to continue > providing services due to the rates, please let us know. > > > > We will continue to monitor the situation closely and will reach out once > we hear from the Ministry. Thank you again for your understanding, and > please do not hesitate to contact us if you have any questions or concern= s > in the meantime. > > > > Thanks, > * Melissa Wong* > > Contracts & Compliance Advisor > > Contract Management Office > > *Vancouver Coastal Health* > > > > The content of this e-mail is confidential and may be privileged. If you > receive this e-mail in error, please contact the sender and delete it > immediately. > > > > *From:* Sharon Speirs > *Sent:* Tuesday, March 17, 2026 4:01 PM > *To:* Wong, Melissa [VCH] > *Cc:* Timothy Thomas ; Jay Bradley jason.bradley@homecareassistance.com>; Testino, Costanza [VCH] costanza.testino@vch.ca> > *Subject:* Re: Sea to Sky > > > > *EXTERNAL SENDER.* Does this email look suspicious? Click on Report > Message/Phish Alert in the top right of your Outlook toolbar or forward t= o > spam@phsa.ca and *Do not* open attachments or click on links. > ------------------------------ > > > > Thank you, Melissa, for the update. > > We look forward to working in the Sea to Sky Community and signing the > updated contract. > > Independent of that we would like to propose reviewing the North Shore > Home Support contract because we have kept our rate stable for two years. > We retracted the contracted rate per the agreement due to VCH budget > constraints. Is there an opportunity to revisit the % increase agreed upo= n > in the contract? I would love Jay and Tim to also be a part of that > conversation. > > Kind regards. > > Sharon > > > > > > *Sharon, Speirs* > > > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > > > *TheKey.ca* > > > > [image: TheKey] > > > > > > > > > > > > > > On Tue, Mar 17, 2026 at 3:15=E2=80=AFPM Wong, Melissa [VCH] > wrote: > > Hi Sharon, > > > > Thank you for your ema