--00000000000000e46906498e3394 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lauren, Thank you so much for the kind words and for hosting me in Atlanta! I truly enjoyed my time with you and the team. It was incredibly valuable to see your operations firsthand, and I appreciate you sharing your expertise with me. I=E2=80=99m looking forward to applying everything I learned as I continue = working with the teams in Milwaukee and Chicago. I will definitely stay in touch! *The Key* takeaways and observations from my recent review and shadows: Generally this was a very informative meeting and educational. It was nice to see positive culture, morale and buy-in. This trip will help me guide the office in many ways, but morale and culture was the biggest take-away. - Pipeline & Operations: Conducted a deep dive into a proper pipeline and reviewed the agenda. I also reviewed the pre-pipeline team email to identify ways to improve support during this meeting - Leadership & Culture: Observed a positive leader=E2=80=99s impact on cult= ure and morale, noting best practices to implement within the office. - Networking & Integration: Discussed the transition to Senior Living with Lauren, specifically how she leveraged her past experience. I also attended a well-organized networking event with the GM and HCL and collected collateral to potentially mimic in the Chicago market. - Meetings & Strategy: Observed a weekly meeting with the HCL and GM to review specific meeting goals. - Role Development: Discussed strategies for leveraging my nursing background within the office. -Observed a meeting with a senior community- Highlighting Mind-Fit Thank You to Lauren, Amara and the entire team for such great hospitality and best practices once again. It was nice to share ideas from both regions= . Amelia Howard On Thu, Jan 29, 2026 at 4:02=E2=80=AFPM Lauren Hardy wrote: > Hi all! > > Just a quick note - we really loved having Amelia here in Atlanta the las= t > couple of days. > > I always love connecting with a fellow senior living vet who is so > like-minded - we value operational excellence while keeping our minds sal= es > focused at all times! Amelia definitely knows her stuff and gets the hear= t > of what we do. > > We all know that real, lasting change doesn't happen overnight, but I hav= e > no doubt she=E2=80=99s going to make a huge impact and lead some great sh= ifts for > the teams up north. > > Amelia, I am always here if you ever need a sounding board or just want t= o > talk shop as you get settled. We=E2=80=99re all rooting for you! > > Best, > *Lauren Hardy* > *General Manager* > *216.407.9726* > [image: TheKey] > > > On Mon, Jan 5, 2026 at 4:22=E2=80=AFPM Audra Williams = wrote: > >> Hi Lauren! >> >> Hi Lauren, >> >> I wanted to introduce you to Amelia Howard, who has recently stepped >> into the Regional Manager role supporting Milwaukee and Chicago. >> >> As Amelia gets up to speed, we would love for her to