--000000000000bfe3de06441d6b08 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: William Schmiedeknecht Date: Fri, Nov 21, 2025 at 10:36=E2=80=AFAM Subject: CDHC Recon To: Chuck Terlesky , Marc Atkinson Cc: Lito Delapena Hello Chuck, As discussed in today=E2=80=99s meeting, I am attaching the CDHC reconcilia= tion for clients who have exceeded their benefits. Please review the list and indicate your decision on whether to write off the balance, transfer it to the client=E2=80=99s account, or pursue collection. During the 2024=E2=80=932025 review period, this asset was not actively man= aged due to uncertainty regarding ownership of the process. Collections has now assumed full responsibility, and moving forward, Marc will manage all CDHC client benefit disputes. Michelle had begun a reconciliation to determine client responsibility, but with her departure, that work was left incomplete. I have finished the reconciliation, so please feel free to reach out if you have any questions. Thank you. CDHC Recon --=20 William Schmiedeknecht Customer Contact and Collections Team Lead | *TheKey* Phone: (972) 525-0812 --000000000000bfe3de06441d6b08 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded messag= e --------- From: Willia= m Schmiedeknecht < william.schmiedeknecht@thekey.com > = Date: Fri, Nov 21, 2025 at 10:36=E2=80=AFAM Subject: CDHC Recon T= o: Chuck Terlesky < cterlesky@the= key.com >, Marc Atkinson < marc.atkinson@thekey.com > Cc: Lito Delapena < lito.delapena@thekey.com > Hello Chuck, As discussed in today=E2=80=99s meeting, I am attaching the CDHC reconci= liation for clients who have exceeded their benefits. Please review the lis= t and indicate your decision on whether to write off the balance, transfer = it to the client=E2=80=99s account, or pursue collection. During the 2024=E2=80=932025 review period, this asset was not actively = managed due to uncertainty regarding ownership of the process. Collections = has now assumed full responsibility, and moving forward, Marc will manage a= ll CDHC client benefit disputes. Michelle had begun a reconciliation to determine client responsibility, = but with her departure, that work was left incomplete. I have finished the = reconciliation, so please feel free to reach out if you have any questions.= Thank you. CDHC Recon -- William Schmiedeknecht Cus= tomer Contact and Collections Team Lead = =C2=A0 |=C2=A0 TheKey Phone: (972) 525-0= 812=C2=A0 <p dir=3D"ltr" style=3D"line-heig= ht:1.656;margin-to