--0000000000009a87e4063dff3417 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Jason, I will call you tomorrow morning at 10am is that works for you. Kristal Parris RN, BScN Client Success Manager TheKey LLC Email: Kristal.Parris@thekey.com Website: Thekey.com On Thu, Sep 4, 2025, 3:01=E2=80=AFPM Jason Andrews wrote: > We would like whomever is doing the selecting to not just fill the > position with a =E2=80=9Cbody=E2=80=9D so to speak. > > Might be best if we have a phone conversation because quite frankly thing= s > under the Key=E2=80=99s care has been deteriorating for months and adding= to our > mother=E2=80=99s frustration and stress level. > > Sarah and I are having to do the Key=E2=80=99s job in managing PSWs; and = we are > burnt out and have jobs (and families in Sarah=E2=80=99s case) of our own= . > > We need to not just fill the care team with proper staff but we need > management to take a hands on approach as well. > > Let me know your availability and I can call you later today or first > thing tomorrow morning. > > Jason > > On Sep 4, 2025, at 2:23=E2=80=AFPM, Kristal Parris > wrote: > > =EF=BB=BF > Hi Jason, > > In speaking with mom yesterday evening I can understand her frustrations > with change in staff, particularly on Wednesdays. I'm sorry I missed her = on > my visit yesterday. Our team is working hard to find a match that mom is > satisfied with. Nancy is stellar and we feel a newly assigned caregiver b= e > oriented by her considering she understands moms nuances. > > With that being said, I always review the care plan with newly assigned > PSWs and ensure to make a visit on their first day. > > In order to make this a success and apart from from we know already > (someone with experience and training in dementia/stroke/behaviours and o= ne > who is strong -willed, proactive, warm and attentive) if we can know any > other deal breakers when it comes to staffing please share so we can > guarantee a level of satisfaction with mom. > > Kristal Parris RN, BScN > Client Success Manager > TheKey LLC > Email: Kristal.Parris@thekey.com > Website: Thekey.com > > On Thu, Sep 4, 2025, 2:14=E2=80=AFPM Jason Andrews > wrote: > >> Hi Jhonna >> >> So who is coming in on Wednesday? Will that person be trained >> beforehand? Will that person have knowledge of our