----==_mimepart_68ffc08faa61c_24c221e11475809c0 Content-Type: multipart/alternative; boundary="--==_mimepart_68ffc08faa4ef_24c221e11475808d8"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_68ffc08faa4ef_24c221e11475808d8 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Nimra, We will look into the issue with the setup of the HCA Homec= are account and will get back to you as soon as possible. In regard t= o the billing error. Were you referring to Invoice 1129590, for the week = of 9/1/25? Sophia assisted you with the removal of the 12:00AM shift from= 9/7 and sent you the revised invoice on 10/13. The invoice has been = rebilled to new Invoice 1152538. Please find the attached for your record= s. Regards, Marc Atkinson Senior Client Account Specialist C= ustomer Contact & Collections Center 866-226-1702 - Main Line 239-264-1= 290 - Direct billing@thekey.com =0D =0D On=0D Wed, 22 Oct at 12:59 PM=0D , 146220 Tanzil-Ur-Rehman Muahammad - Toront= o wrote:=0D =0D Hi Sophia, =0D Please see the attached document. I am having trouble with HCA Homecare=E2= =80=94when I try to set it up, I get an error saying there are no such ac= counts. I=E2=80=99m not sure if visiting the bank would resolve this issu= e. I do see JP Morgan Chase though, would=C2=A0that=C2=A0work? =0D For my other agency, I was able to set everything up through the app as = I tried here, and payments have been processed smoothly. =0D Marc, thank you for your voicemail. There are currently two issues preve= nting me from making payments. First, I still need to set up the HCA Home= care account. Second, an invoice was billed incorrectly=E2=80=94I notifie= d Timon about this ten days ago and have been following up via email and = with the class, but I have not yet received the corrected invoice. Once I= receive it and submit it to LIHN, I will be able to process further paym= ents once reimbursed. If you could help expedite this, I would greatly ap= preciate it. =0D Thank you =0D =0D =0D =0D =0D On Wed, 15 Oct 2025 at 13:55, Sophia Jantz = wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Nimra, =0D =0D =0D =0D Good afternoon. I wanted to provide you with the account information to = be able to process payments to us without the daily limit of $3000. Pleas= e let us know if you have any questions.=C2=A0 =0D =0D =0D =0D =0D =0D You can use the following banking information for direct payments: =C2=A0= ACCT. # 4011771642 HCA HOME CARE ASSISTANCE CANADA INC. 1100-1055 WEST GE= ORGIA STREET VANCOUVER, BC V6E 3P3 CAN =C2=A0=C2=A0=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Respectfully, =0D =0D =C2=A0 =0D =0D Sophia Jantz =0D =0D =0D =0D Collections and Contact Specialist 2|=C2=A0TheKey=0D =0D =0D =0D Phone: 866-226-1702 =0D =0D billing@thekey.com=0D =0D =0D =0D =0D ----==_mimepart_68ffc08faa4ef_24c221e11475808d8 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Nimra, =0D =0D We will look in