--000000000000ad1a4d064c5cde73 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sophia, I spoke to Claire and she let me know she is unable to provide payment at this time because her husband, Richard, passed away. The account information is tied to his name and she is awaiting on the death certificate. Claire asked for a week to get things situated & requested I follow up with her then. On Fri, Mar 6, 2026 at 7:59=E2=80=AFAM Sophia Jantz wrote: > Hi Team, > > This client is no longer receiving services and we have incorrect banking > information that was provided . I have been unsuccessful in receiving a > response from the client.May you please assist in obtaining a correct for= m > of payment, there is an open invoice in the amount of $612. I have attach= ed > a copy as well as provided the account information we have on file. > Respectfully, > > Sophia Jantz > Collections and Contact Specialist 2| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > On Thu, 5 Mar at 7:30 AM , Sophia Jantz > wrote: > > Good morning. We processed invoice 1257162 in the amount of $612 for > dates of service 2/16-2/17 and the transaction was returned due to invali= d > account number . I have attached a copy of the invoice for your reference= . > I also including the banking information we were provided. > Please give us a call at 866-226-11702 to provided us with an updated for= m > of payment. We appreciate your assistance with this time sensitive matter= . > Thank you. > > > > Respectfully, > > Sophia Jantz > Collections and Contact Specialist 2| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > > > 1451288:611100 > --=20 *Ashley Alford* CSM/ Caregiver Manager | TheKey Mobile: 414-704-3806 --000000000000ad1a4d064c5cde73 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sophia, I spoke to Claire and she let me know she is unable to provide payment at = this time because her husband, Richard, passed away. The account informatio= n is tied to his name and she is awaiting on the death certificate. Claire = asked for a week to get things situated & requested I follow up with he= r then.=C2=A0 On Fri, Mar 6, 2026 at 7:59= =E2=80=AFAM Sophia Jantz < = collectionsteam@thekey.com > wrote: Hi Team, This client is no longer receiving services and we have in= correct banking information that was provided . I have been unsuccessful in= receiving a response from the client.May you please assist in obtaining a = correct form of payment, there is an open invoice in the amount of $612. I = have attached a copy as well as provided the account information we have on= file. Respectfully, <span dir=3D"ltr" style=3D"font-weight:700;font= -style:normal;font-size:10pt;font-family:Verdana,sans-serif;box-sizing:bord= er-box;word-break:break-word;color:rgb(19,79,92);background-color:transpare= nt;font-variant-numeric:nor