Re: Caribou Canada Expansion Weekly Update - 01/28/2026

From
Monica Johnston <johnstonm@thekey.com>
To
Alber Diaz <adiaz@thekey.com>
CC
Tim Ahong <tim@caribou.care>, Germaine Daniels <germaine.daniels@thekey.com>, Alyson Rohane <alyson.rohane@thekey.com>, Jeff Morris <jeff.morris@thekey.com>, Tyler Ng <tyler.ng@thekey.com>, Amanda Soukvilay <amanda@caribou.care>, Dulce Aganan-Coleman <dcoleman@thekey.com>, Phil Schwyter <phil@caribou.care>, Katherine Guildner <kguildner@thekey.com>, Troy Riha <troy.riha@thekey.com>, Umesh Shah <ushah@thekey.com>, Cara Tan <wtan@thekey.com>, John Champagne <john.champagne@thekey.com>, Audra Williams <audraw@thekey.com>, Tiffany Silton <tsilton@thekey.com>, "joyce.gonzalez@thekey.com" <joyce.gonzalez@thekey.com>, "rcruz@thekey.com" <rcruz@thekey.com>, Lyndsey Organ <lyndsey.organ@thekey.com>, Olivia Farrow <olivia.farrow@thekey.com>, Jackie Bock <jacqueline.bock@thekey.com>, Timothy Thomas <tt@thekey.com>, Monica Johnston <johnstonm@homecareassistance.com>, Cheryl Logan <cheryl.logan@thekey.com>, Donny Deshotels <donny.deshotels@thekey.com>, Emily Kraeter <emily.russell@thekey.com>, "elisabeth.cox@thekey.com" <elisabeth.cox@thekey.com>
Date
2026-02-02 10:41:11
Folder
INBOX
--00000000000059d3ad0649dad65f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Tim and Alber! On Fri, Jan 30, 2026 at 12:52=E2=80=AFPM Alber Diaz wrot= e: > Hello Tim, > Thank you very much! > > On Fri, Jan 30, 2026 at 9:25=E2=80=AFAM Tim Ahong wrot= e: > >> Hi Monica, >> >> Just responding to this request! Apologies on the delay, I was travellin= g >> for the past week. I have updated the production portals file to include >> the country column. It should show up in tomorrow's file. >> >> As a follow up regarding the first bullet below under development, would >>> it be possible for you to deploy that to production file tomorrow? Also= , >>> just wanted to confirm that we are adding the country code to the porta= l >>> file only. >>> >> >> Tim >> >> >> On Wed, Jan 28, 2026 at 10:10=E2=80=AFPM Germaine Daniels > germaine.daniels@thekey.com> wrote: >> >>> Hi Alyson, >>> >>> I currently only have view access to the file, so I=E2=80=99m having a = bit of >>> difficulty determining my specific action items from the dialogue. From >>> what I understand so far, the outstanding question relates to Caribou a= nd >>> the Canada Amalgamation. There should be no concerns with Caribou as it >>> relates to the Canada Amalgamation. Regarding the removal of inactive >>> caregivers from ClearCare, that task is with Katherine. Once Payroll >>> receives the list, we can proceed with terminating those caregivers in >>> Ceridian. Please let me know if I=E2=80=99ve misunderstood anything or = if there >>> are additional action items I should be aware of. >>> >>> Thank you, >>> >>> *Germaine Daniels* >>> >>> Director Payroll | TheKey >>> >>> Email: germaine.daniels@thekey.com >>> >>> Mobile: 562.784.1800 >>> >>> >>> >>> >>> >>> On Wed, Jan 28, 2026 at 2:21=E2=80=AFPM Alyson Rohane >>> wrote: >>> >>>> Good afternoon, team - Please see the latest updates from today's call >>>> for the Caribou Canada expansion project. Let us know if you have any >>>> questions or updates! >>>> >>>> *Project Status*: In Development >>>> *Go Live Date*: Tuesday, March 24th, 2026 >>>> *Project Plan*: >>>> https://docs.google.com/spreadsheets/d/1rGh6flszkA0Xj6A51tQdpwSihqC_GV= LJOum7tgczfoU/edit?gid=3D804597482#gid=3D804597482 >>>> >>>> *Action Item: * >>>> >>>> - @Alyson Rohane address open RAID items >>>> with @Germaine Daniels >>>> - @Monica Johnston send the real >>>> life scenarios to @Joyce Gonzalez and >>>> Irin to validate overtime on holidays. >>>> >>>> *Project Updates: * >>>> >>>> - *Decision*: If a caregiver requests to be removed from the >>>> Caribou rewards program, TheKey will send a standardized opt-out >>>> messaging for participants, including impacts such as ineligibility= for >>>> rewards and removal of clock-in/out reminders and referral SMS mess= ages. >>>> - *Development*: >>>> - Caribou added the country field to the portal name file. >>>> - Integration will begin to work on the inbound file to include >>>> the country

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