--00000000000061f1cb064d516f0b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Alright Milwaukee! Great Mention of our CSM Ashley. AH ---------- Forwarded message --------- From: Bridgett Scherer Date: Wed, Mar 18, 2026 at 2:08=E2=80=AFPM Subject: Celebrating Excellence: CSM Pulse Survey Update To: CSM Cc: GeneralManagers , Regional Directors , RDBD+ASM Sales Leaders = , Executive Team , Audra Williams , Shadi Gholizadeh Hi Everyone, We have a *LOT* of wins to cover, so bear with us on the length of this email! Our CSM Pulse NPS continues to stay strong at *90.4*=E2=80=94our highest-pe= rforming metric to date. To celebrate, the Quality Team wanted to highlight a few "best-in-class" moments from our recent surveys. We see every score that comes through, and while we can't fit everyone in this thread, your hard work does not go unnoticed. Check out these highlights: *=F0=9F=8C=9F Maria Licoudis, Montreal*: =E2=80=9CProfessional, thorough ev= aluation of client, very accommodating with changing schedule requests, and excellent customer service, excellent follow-up *=E2=9C=A8 Cameron MacGregor, Napa:* =E2=80=9CCameron was very good at expl= aining Key and the benefits of using your services. He worked very quickly to find a caregiver that would be a good fit for my wife.=E2=80=9D *=F0=9F=92=AB Yara Tiznado, San Diego: *=E2=80=9CI think a rating of 10 mea= ns she's the best - that's what I intend to convey. She's kind, compassionate, responsive, efficient, and on top of things. She takes extra care to make sure things are done right. She's a lovely person and a terrific case manager. The Key is fortunate to have her, and so are we.=E2=80=9D *=E2=AD=90 Kristen Bantam, Nebraska:* =E2=80=9CKristen has been so helpful,= knowledgeable, professional and genuine. She is a great listener, communicator and and is committed to building a team that connects with Philip's personality and needs. I know that scheduling in this business is challenging...I appreciate her willingness to work with us on this journey. Her compassion and commitment to both the client and family and the team is inspiring and much appreciated.=E2=80=9D *=F0=9F=8C=9F Katel