--0000000000009657ba064c0d2e01 Content-Type: multipart/alternative; boundary="0000000000009657b9064c0d2e00" --0000000000009657b9064c0d2e00 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the update. Can you also let us know why our account was deactivated prior to your email from Thursday? I think that was a big confusion. Also, please let us know when you have moved our account back to ACH payment method with terms of net 30 as we need this done prior to the next statement? *Lyndsey Organ* Senior Manager, Accounting | *TheKey* Mobile: 316.253.6494 On Mon, Mar 2, 2026 at 10:17=E2=80=AFAM Dilip Pachanouri wrote: > Hi Lyndsey, > > I am writing to confirm that we have received your payment in our system > today. > > Our team is currently working to allocate the funds to your account. Once > this process is complete, I will immediately notify you and provide an > update regarding the reactivation of your services. > > Thank you for your patience. > > Regards, > Dilip > U4B CC Collections Team > > On Mon, Mar 2, 2026 at 8:34=E2=80=AFPM Lyndsey Organ > wrote: > >> Hi Dilip, >> >> Can you please let us know the status of our account? I haven't heard >> anything back since my email from Friday. >> >> >> *Thank you!* >> >> >> >> *Lyndsey Organ* >> >> Senior Manager, Accounting | *TheKey* >> >> Mobile: 316.253.6494 >> >> >> >> >> On Fri, Feb 27, 2026 at 1:02=E2=80=AFPM Lyndsey Organ >> wrote: >> >>> Hi Dilip, >>> >>> I am writing to formally request the immediate reinstatement of our >>> account. It was inactivated two days ago=E2=80=94prior to the payment d= eadline >>> provided in your message yesterday. >>> >>> Because the Virtual Card/Net 10 system proved non-functional in 2025, w= e >>> should have reverted back to our established ACH/Net 30 terms. Since we >>> processed payment yesterday, please update your records before the next >>> statement run to prevent future erroneous shut-offs. >>> >>> Please confirm when service is active. >>> >>> >>> *Thank you!* >>> >>> >>> >>> *Lyndsey Organ* >>> >>> Senior Manager, Accounting | *TheKey* >>> >>> Mobile: 316.253.6494 >>> >>> [image: image.png] >>> >>> >>> >>> >>> On Fri, Feb 27, 2026 at 11:55=E2=80=AFAM Dilip Pachanouri >>> wrote: >>> >>>> Hi An Ly, >>>> >>>> Thank you for your email >>>> >>>> We have not yet received the payment in our system. Once the funds are >>>> allocated to your account, we will promptly reactivate your services. >>>> >>>> Regards, >>>> Dilip >>>> U4B CC Collections Team >>>> >>>> >>>> >>>> On Fri, Feb 27, 2026 at 10:10=E2=80=AFPM wrote: >>>> >>>>> Hello Dilip, >>>>> >>>>> >>>>> >>>>> Our account has been inactive for the past few days. We kindly reques= t >>>>> your assistance in reactivating it as soon as possible. I also emaile= d you >>>>> yesterday with payment confirmation. >>>>> >>>>> >>>>> >>>>> With our account now up to date, we kindly request that our terms be >>>>> updated back to *Net 30*. Our terms were adjusted when