--0000000000004f509c0643559850 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable TheKey website says the careteam is available 24/7. The local site refers specifically to CSMs and Caregiver Managers. The care team includes after hours support etc. I am OK with that language. On Tue, Nov 11, 2025 at 8:55=E2=80=AFAM Timothy Thomas wrot= e: > Hi Nina, > > FYI the language regarding CCMs, 24/7 on-call and the director of memory > care was taken directly from thekey.ca - see here > https://thekey.ca/about-us/care-team. > > You may want to update this page, Emma. > > Best, > Tim > > On Fri, Nov 7, 2025 at 10:16=E2=80=AFAM Nina Kani wrot= e: > >> A few concerns I wanted to flag: >> >> - >> >> *Home Page =E2=80=93 =E2=80=9CEnsuring the safety of your loved ones= =E2=80=9D section:* >> It currently states: *=E2=80=9CAll of our caregivers must go through = a >> rigorous screening process including a criminal background investigat= ion >> and a psychological test.=E2=80=9D* >> - >> >> It should read *=E2=80=9Ccriminal background check=E2=80=9D* rathe= r than >> *investigation.* >> - >> >> Also, what *psychological test* is being referenced here? Do we >> really do this? What is it? >> - >> >> *Meet Our Team section:* >> It mentions that CSMs and Staffing Managers are on call 24/7. Is this >> true? >> It also references* =E2=80=9CDirector of Memory Care.=E2=80=9D* I don= 't think we have >> a Director of Memory Care anymore. >> >> >> >> -- >> Nina Kani >> Chief Legal & Compliance Officer >> * Please note my email has changed: * >> nkani@thekey.com >> 650-416-1496 >> TheKey.com >> [image: TheKey] >> > --=20 Nina Kani Chief Legal & Compliance Officer * Please note my email has changed: * nkani@thekey.com 650-416-1496 TheKey.com [image: TheKey] --0000000000004f509c0643559850 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable TheKey website says the careteam is avail= able 24/7. The local site refers specifically=C2=A0to CSMs and Caregiver Ma= nagers. The care team includes after hours support etc. I am OK with that l= anguage.=C2=A0 On Tue, Nov 11, 2025 at 8:55=E2=80= =AFAM Timothy Thomas < tt@thekey.com = > wrote: Hi Nina, FYI the language regarding CCMs, 2= 4/7=C2=A0on-call and the director of memory care was taken directly from thekey.ca - see here=C2=A0= https://= thekey.ca/about-us/care-team . You may want to = update this page, Emma.=C2=A0 Best, Tim On Fri, Nov 7, 2025 at 10:16=E2=80=AFAM Nina Kani < nkani@thekey.com > wrote: A few concerns I wanted to flag: = Home Page =E2=80=93 =E2=80=9CEnsuring the safety of your loved o= nes=E2=80=9D section: It currently states:=C2=A0 =E2=80=9CAl= l of our caregivers must go through a rigorous screening process including = a criminal background investigation and a psychological test.=E2=80=9D = It should read=C2=A0 =E2= =80=9Ccriminal background check=E2=80=9D =C2=A0rather than=C2=A0 investigation. Also, what= =C2=A0 psychological test<