Fwd: 170267 Alicia Gayowsky - FIN-WELCOME CALL - [#1168226]

From
Alejandro Aponte <clientservice@thekey.com>
To
timon.page@thekey.com
CC
tt@thekey.com, jeannie.ortiz@thekey.com
Date
Tue, 02 Sep 2025 21:28:52 +0000
Folder
INBOX
----==_mimepart_68b761947db72_1dc3fa6743e9db0108789217 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello again, Just touching base here, are you able to please provide an = update if there is one?=C2=A0 "We audited this new Oakville client and = discovered the payment information provided does not belong to the person= who signed the payment authorization form. Are you able to please assist= in securing documentation that shows Barbara can legally provide us with= the clients banking information? If it is a joint account then proof sho= wing that will work as well. If not we will need an updated payment auth= orization form signed by Alicia. " =C2=A0 Respectfully,=C2=A0 = Alejandro Aponte Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0= Long Term Care Insurance Customer Service - (855) 205-8007 Long Term C= are Insurance Fax - (813) 693-5625 =C2=A0 Billing Support Customer Serv= ice - (866) 226-1702 Billing Support Email - Billing@thekey.com =C2=A0 = =C2=A0 = = On Tue, 26 Aug at 2:46 PM , Alejandro Aponte wrote: = = Hello again, Just touching base here, are you able to please provide an= update if there is one?=C2=A0 "We audited this new Oakville client and= discovered the payment information provided does not belong to the perso= n who signed the payment authorization form. Are you able to please assis= t in securing documentation that shows Barbara can legally provide us wit= h the clients banking information? If it is a joint account then proof sh= owing that will work as well. If not we will need an updated payment aut= horization form signed by Alicia. " = = = =C2=A0 = Respectfully,=C2=A0 = = Alejandro Aponte = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 = Long Term Care Insurance Customer Service - (855) 205-8007 = Long Term Care Insurance Fax - (813) 693-5625 = =C2=A0 = Billing Support Customer Service - (866) 226-1702 = Billing Support Email - Billing@thekey.com = =C2=A0 = = =C2=A0 = = = = = = = On Tue, 19 Aug at 4:02 PM , Alejandro Aponte wrote: = = = = Hello Timon, = = Just touching base here, are you able to please provide an update if the= re is one?=C2=A0 = = = "We audited this new Oakville client and discovered the payment informat= ion provided does not belong to the person who signed the payment authori= zation form. Are you able to please assist in securing documentation that= shows Barbara can legally provide us with the clients banking informatio= n? If it is a joint account then proof showing that will work as well. I= f not we will need an updated payment authorization form signed by Alicia= . " = = = =C2=A0 = Respectfully,=C2=A0 = = = Alejandro Aponte = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = =C2=A0 = Long Term Care Insurance Customer Service - (855) 205-8007 = Long Term Care Insurance Fax - (813) 693-5625 = =C2=A0 = Billing Support Customer Service - (866) 226-1702 = Billing Support Email - Billing@thekey.com = =C2=A0 = = =C2=A0 = = = = = = = = On