--000000000000e29fcb064e5657ae Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, To ensure we address Intake-related challenges quickly and effectively, we are moving to a centralized reporting process via a new SOP. Moving forward, please complete the LHA Intake-Pipeline Feedback form: https://docs.google.com/forms/d/e/1FAIpQLSf1nLNZAfzjEpUb29OhiGUR1ATGxfU2bed= 3OhBrjYO6VkH1WQ/viewform for every issue encountered. You will need to provide: - Office Name - Salesforce Link (or Client Name/Number) - Assessment details (if applicable) - LHA - Specific Feedback Intake Leadership will review all submissions and provide a response or resolution within 1=E2=80=932 business days. This shift from informal messaging to a standardized form allows us to move away from "one-off" fixes toward permanent process improvements. By documenting every occurrence, we ensure all issues are resolved within a predictable 48-hour window and provide a transparent feedback loop between RDOs and Leadership. Thank you for your help in making our workflows more efficient. Please bookmark this page and begin using this form starting tomorrow. Best, Matt Matthew Albano Director of Inside Sales matthew.albano@thekey.com Mobile: (781) 710-0688 Office: (603) 884-9574 https://thekey.com *We value your feedback. Please leave us a Google review* --000000000000e29fcb064e5657ae Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, To ensure we address Intake-related= challenges quickly and effectively, we are moving to a centralized reporti= ng process via a new SOP. Moving forward, please complete the LHA Int= ake-Pipeline=C2=A0 Feedback =C2=A0form:=C2=A0= https://docs.google.= com/forms/d/e/1FAIpQLSf1nLNZAfzjEpUb29OhiGUR1ATGxfU2bed3OhBrjYO6VkH1WQ/view= form =C2=A0for every issue encountered. You will need to provide: Office Name Salesforce Link (or Client Name/Number) Assessment details (if applicable) LHA Spec= ific=C2=A0 Feedback Intake L= eadership will review all submissions and provide a response or resolution = within 1=E2=80=932 b