--00000000000012e87a0642df80ea Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Chris and Donny, When we implemented TheKey Incentive plan that included CG Margin component we factored in a 2.5% increase to Canada margin for incentive purposes to account for CG Holiday wage requirement. Recently this methodology was switched to a calculation that discounts the CG holiday wages in the margin instead of using the 2.5%. Tim is requesting to revert back to the original 2.5% increase in margin for incentive purposes as the updated calculation is inconsistent. Can this update be made going forward? Melissa On Wed, Nov 5, 2025 at 5:55=E2=80=AFAM Timothy Thomas wrote= : > Hi Melissa, > > The move we made to discount caregiver holiday wages in our CG margin > calculation has proven inconsistent and unfair to certain markets because > of provincial holiday schedules. Something I had not anticipated. > > Is it possible to pivot back to the original discount of 2.5% until we ca= n > develop a more equitable solution? > > Thank you! > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --=20 *Melissa Reyes* President of Client Services(916)743-0530 --00000000000012e87a0642df80ea Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Chris and Donny, When we implemented TheKey Incentive plan that included CG Margin com= ponent we factored in a 2.5% increase to Canada margin for incentive purpos= es to account for CG Holiday wage requirement. Recently this methodology wa= s switched to a calculation that discounts the CG holiday wages in the marg= in instead of using the 2.5%. Tim is requesting to revert back to the origi= nal 2.5% increase=C2=A0in margin for incentive purposes as the updated calc= ulation is inconsistent. = Can this update be made going forward? Melissa=C2=A0 On Wed, Nov 5, 2025 at 5:55=E2=80= =AFAM Timothy Thomas < tt@thekey.com = > wrote: Hi Melissa, The move we made to = discount caregiver holiday wages in our CG margin calculation has proven in= consistent and unfair to certain markets because of provincial holiday sche= dules. Something I had not anticipated.=C2=A0 Is i= t possible to pivot back to the original discount of 2.5% until=C2=A0we can= develop a more equitable solution? Thank you! -- Tim Thomas Head o= f Midwest & Canada Divisions |=C2=A0 TheKey <span style=3D"col= or:rgb(112,112,112);f