--0000000000003a03f40647d017ab Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, Laura never received a response from anyone on this. Can you escalate this today? She=E2=80=99s doing everything I ask of her and if it=E2=80=99s a do= cumentation issue, we need to know about it right now. I can=E2=80=99t take any chance = of this affecting her bonus. I appreciate your help thanks. *Will Reid* Partner | TheKey Mobile: 513.707.2304 ---------- Forwarded message --------- From: Laura Horval Date: Tue, Dec 30, 2025 at 11:29=E2=80=AFAM Subject: Fwd: GM Gate Question To: Will Reid ---------- Forwarded message --------- From: Laura Horval Date: Mon, Dec 29, 2025 at 9:21=E2=80=AFAM Subject: GM Gate Question To: Timothy Thomas Good Morning Tim, I hope that you had a great Christmas! I asked the below question to Audra through chat last week and did not get a response (likely due to the holiday.) Do you happen to know the answer or know where to guide me to get the answer? Thank you! Good Morning! Do you mind to let me know what constitutes a "community activity" in our GM Gate? I have always hit that goal and gone beyond it but this month it looks low. I wasn't sure what I should be documenting to capture that vs account visits. Laura Horval MSW LSW General Manager | TheKey Office: 513-891-2273 Mobile: 513-535-0558 *Aging Life Care Professional=E2=84=A2; CDP=C2=AE* *PAC=C2=AE Consultant; **PAC=C2=AE Coach* * Please note my email has changed: * lhorval@thekey.com TheKey.com *Please review us on Facebook or Google!* h ttps://www.facebook .com/TheKeyCincinnati Click here for Google Review --0000000000003a03f40647d017ab Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, Laura never received a respon= se from anyone on this. Can you escalate this today? She=E2=80=99s doing ev= erything I ask of her and if it=E2=80=99s a documentation issue, we need to= know about it right now. I can=E2=80=99t take any chance of this affecting= her bonus. I appreciate your help thanks. Will Reid Partner | TheKey Mobile: 513.707.2304 ---------- Forw= arded message --------- From: Laura Horval < lhorval@th