----==_mimepart_698b6e1e687cc_23346cd9df82017624f Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chris, Its the app.clearcareonline.ca link that is not functioning= properly . If you log in using the individual link for calgary through y= our laptop you should not have any issues and if your logging into the ap= p on your phone you also shouldn't have any issues . Anytime you use the = app.clearcareonline.ca link whether it's on your laptop or mobile device = you will currently see that error as wellsky has not yet resolved it.=C2=A0= Thanks,=C2=A0 Briana Del Real =0D =0D On=0D Tue, 10 Feb at 12:37 PM=0D , Chris Brown wrot= e:=0D =0D =0D That worked.=C2=A0 =0D So... the "app" link is what I clicked on from Salesforce. I'll assume t= hat works if I'm trying to get access=C2=A0from my phone, but not on my l= aptop? =0D =0D I'm just trying to wrap my head around what happened, and how to avoid=C2= =A0this in the future. =0D =0D Thanks, =0D =0D =0D =0D On Tue, Feb 10, 2026 at 10:24=E2=80=AFAM Briana Del Real wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Chris , =0D =0D =0D =0D Can you attempt logging in with this link https://hcacalgary.clearcareon= line.ca/ . The app.clearcareonline.ca link seems to be causing this error= . We currently have a ticket open with wellsky to resolve it but the wor= karound currently is logging in to the individual url . Please let me kno= w if successful with that link .=C2=A0 =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D Briana Del Real =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 10 Feb at 12:18 PM=0D =0D , Chris Brown wrot= e:=0D =0D =0D =0D =0D =0D =0D =0D I'm not familiar with this program.=C2=A0 = =0D =0D I am able to login in "safemode"... otherwise I get this screen attached= .=C2=A0 =0D =0D =0D =0D Am I only allowed in safemode? =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Tue, Feb 10, 2026 at 9:59=E2=80=AFAM Briana Del Real wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi Chris , =0D =0D =0D =0D =0D =0D =0D =0D It looks like your admin account is still active . Are you recieving an = error message ? =0D =0D =0D =0D =E2=80=8BWould you be able to send over a screenshot of what your seeing= when attempting to log in . =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Briana Del Real =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D =0D =0D Tue, 10 Feb at 11:49 AM=0D =0D =0D =0D , Chris Brown wrot= e:=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Calgary =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Tue, Feb 10, 2026 at 9:43=E2=80=AFAM Briana Del Real wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi Chris , =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D What locations should