----==_mimepart_689a5ec1becdf_1f03fbc5351c4e045879ba Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Team, Just touching base here, is there an update that can plea= se be provided to Ariyan?=C2=A0 "I am reviewing the onboarding docume= nts for our client, Ralph Johnson, and noticed that the payment method pr= ovided on the CCA belongs to the client; however, the form is signed by t= he client's spouse Lois Johnson. We will need a financial or durable POA = or a voided check that shows Lois is an authorized user on the account. I= f obtaining the POA or a voided check is not feasible, could you please r= equest a new CCA signed directly by the client?" =C2=A0 Respectfull= y,=C2=A0 Alejandro Aponte Finance Onboarding Analyst III =C2=A0|=C2=A0= TheKey =C2=A0 Long Term Care Insurance Customer Service - (855) 205-8007= Long Term Care Insurance Fax - (813) 693-5625 =C2=A0 Billing Support = Customer Service - (866) 226-1702 Billing Support Email - Billing@thekey= .com =C2=A0 =C2=A0 = = On Fri, 8 Aug at 1:59 PM , LTCi Support wrote: Malin can we get the document=C2=A0corrected= and uploaded=C2=A0please. = Thank you, = Diane = = = = On Fri, Aug 8, 2025 at 12:58=E2=80=AFPM Ariyan Green w= rote: = = = = = Hi Diane, = = I hope you are doing well. Are there any updates that can be provided on= the CCA or POA at this time? = = Kind Regards,=C2=A0 = Ariyan Green = = Finance Onboarding Analyst|=C2=A0TheKey = Mobile: 855.205.8007 = = = = = =C2=A0 = = = = On Wed, 30 Jul at 9:28 AM , Ariyan Green wrote: = = Hi Diane, = = I hope you are well. I am reviewing the onboarding documents for our cli= ent, Ralph Johnson, and noticed that the payment method provided on the C= CA belongs to the client; however, the form is signed by the client's spo= use Lois Johnson. We will need a financial or durable POA or a voided che= ck that shows Lois is an authorized user on the account. If obtaining the= POA or a voided check is not feasible, could you please request a new CC= A signed directly by the client? We appreciate your understanding as we = work to ensure everything is in order. Please let me know if you have any= questions or concerns. = = = = = = = Kind Regards,=C2=A0 = Ariyan Green = = Finance Onboarding Analyst|=C2=A0TheKey = Mobile: 855.205.8007 ----==_mimepart_689a5ec1becdf_1f03fbc5351c4e045879ba Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable = Hello Team, Just touching base here, is there an updat= e that can please be provided to Ariyan?=C2=A0 "I am reviewing the onboarding documents f= or our client, Ralph Johnson, and noticed that the payment method provide= d on the CCA belongs to the client; however, the form is signed by the cl= ient's spouse Lois Johnson. We will need a financial or durable POA or a = voided check that shows Lois is an authorized user on the account. If obt= aining the POA or a voided check is not feasible, could you please reques= t a new CCA signed directly by th