Good morning Tim,
Nelson wants us to submit a contract with our proposed 2023 pricing and
the rate will be discussed with their contract team. They may come back
with a counter price or simply agree to it. We are working with Matt N,
Ashley and Steve K to draft a new hospital contract with $42/hour as our
proposed pricing.
In the meantime, we will have to absorb the incremental cost of paying the
registered care aides and continue invoicing VCH $36/hour. Given the
current circumstances, it is imperative we prioritize higher service
delivery; monitor scheduling, observe call notes and proactively bring up
any concerns with Michelle/Nelson. Jay and I gathered from the meeting that
they are super vigilant on our services.
Best regards,
Matt
Matt Vijayan, B.Sc., MBA, CCPE
Director of Sales, Canada
*Please note my email has changed:*
mvijayan@TheKey.com <Madhu.Vijayan@TheKey.com>
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://www.thekey.com/>
On Thu, Jan 12, 2023 at 9:19 AM Timothy Thomas <tt@thekey.com> wrote:
> Good work Jay. We're working through the service failures but we
> ultimately need more registered caregivers, which our margins can't support
> at this price point.
>
> Was there any discussion around 2023 pricing?
>
> Thank you
>
> On Wed, Jan 11, 2023 at 9:28 PM Matt Vijayan <mvijayan@thekey.com> wrote:
>
>> Great work Jay! You not only managed the objections well but also set HCA
>> for future success.
>>
>> All: Nelson has gently cautioned us that HCA cannot afford to have
>> another failure. He has already escalated all three service failures to his
>> superiors. Jay and I will work with you to ensure we set the right
>> expectations and meet/exceed it. This is teamwork, afterall.
>>
>> Congratulations Vancouver Team to be in this category!
>>
>> Best regards,
>>
>> Matt
>>
>> Matt Vijayan, B.Sc., MBA, CCPE
>> Director of Sales, Canada
>> *Please note my email has changed:*
>> mvijayan@TheKey.com <Madhu.Vijayan@TheKey.com>
>>
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>>
>> On Wed, Jan 11, 2023 at 6:15 PM Jason Bradley <
>> jason.bradley@homecareassistance.com> wrote:
>>
>>> Hi Team,
>>>
>>> Matt V. and I had a productive meeting with Vancouver Coastal Health
>>> this afternoon. Nelson Tung (Program Coordinator), Michelle Louie
>>> (Schedule Coordinator) attended (Joya Rogers (Team Leader) was also invited
>>> from VCH, but was unable to attend).
>>>
>>> We addressed satisfaction level with service to date, regular scheduled
>>> meeting cadence, other business segment opportunities outside of North
>>> Shore under VCH, and future contract agreements and rates.
>>>
>>> The focus and priority of the meeting concentrated around overall
>>> satisfaction with the level of service that Home Care Assistance has been
>>> able to provide over the last 3+ years up to present. Unfortunately there
>>> have been ~ 3 service failures in the past couple of weeks that drew the
>>> most attention of the conversation. In summary it was agreed that these
>>> are being dealt with urgently and as a priority. In general it will be
>>> imperative that we only assign registered care aids to VCH clients. I
>>> assured Nelson and his team that our team is currently replacing all VCH
>>> clients care givers that don't meet the required criteria. We will turn
>>> away VCH clients that we can not staff with certified care aids. Nelson
>>> will be using me as his primary point of contact moving forward. We have
>>> agreed to meet on a monthly cadence to start with to provide updates and
>>> address any concerns. Urgent concerns will be raised and addressed
>>> immediately of course.
>>>
>>> At present, as program coordinator, Nelson manages all aspects of
>>> discharge for 300 beds on the North Shore including surgical, geriatric,
>>> and palliative patients. There has been raised the interest of being able
>>> to staff shorter shifts of 1-2 hrs in duration. I will continue
>>> discussions with Michelle Louis about the possibilities of a pilot project
>>> that might work for both of us. More to come.
>>>
>>> We have gained agreement to discuss and negotiate a fair rate for the
>>> upcoming contract.
>>>
>>> At present, providing we can correct the staffing of VCH clients with
>>> registered caregivers we are still being held in high regard as a home care
>>> provider. Congratulations to everyone on the team and your dedication to
>>> provide the best service possible to this highly valued partner.
>>>
>>> Jay
>>>
>>> *Jay (Jason) Bradley, BSc (Pharmacology), CCPE*
>>> Home Care Liaison / Business Development
>>> cell: 604-318-1930
>>> email:jason.bradley@homecareassistance.com
>>> jason.bradley@thekey.com
>>> Home Care Assistance
>>> 1861 Marine Drive,
>>> West Vancouver, BC V7V1J7
>>> ph: (778) 279-3634
>>> fax: (778) 279-3635
>>> website: *www.homecareassistancevancouver.ca
>>> <http://homecareassistancevancouver.ca/>*
>>>
>>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>