Fwd: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection of Overdue Balances of $9,588.78 & $8,168.41 (2025 Balances) - [#1393849]

----==_mimepart_69713ad2ee844_246601441374905d Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel and Chuck, Thank you for the follow ups. Lito is out = on vacation until 2/2, so we will need to await his return before address= ing this again. Regards, Marc Atkinson Team Leader Customer Con= tact & Collections Center 866-226-1702 - Main Line 239-264-1290 - Direc= t Line marc.atkinson@thekey.com =0D =0D On=0D Wed, 21 Jan at 1:43 PM=0D , Marc Atkinson = wrote:=0D =0D =0D =E2=80=8BGood Afternoon, =0D =0D I just had a 15 minute conversation with Candice Albo concerning the 202= 5 balances that were just moved over from CDHC to the Albos' private pay = accounts. =0D =0D All in all, she still does not understand why we are billing them for se= rvices in 2025 and is blaming our accounting department for "not having o= ur information and billing in order at the time this originally occurred"= . =0D =0D I did my best to explain why these funds are owed to us and she is dispu= ting the balances for multiple reasons: =0D =0D 1. She claims she does not know who to pay and believes our company has = changed hands (ownership) multiple times in the last year. I explained th= at it has not but she disagrees and claims she has proof of it. I feel sh= e will not send us anything to substantiate these claims.=C2=A0 =0D 2. She claims she already paid what we invoiced. I explained to her that= they were only invoiced for the rate difference between the rate the CDH= C covers vs. the total rate charged to them, but she could not confirm th= is. She advised that she doesn't have time to look at the invoices and do= es not know what I mean when I explained the rate difference. She kept sa= ying that the invoices we initially sent to her were incomplete and did n= ot contain all information. I explained why this was, that everything oth= er than the rate difference was billed to the CDHC. She blames us for not= providing her with the complete information in a timelier manner. =0D 3. She believes we are "taking advantage of elderly people who cannot de= fend themselves" and she is under the impression that this is what we are= doing in this matter.=C2=A0 =0D =0D We went back and forth on everything and she advised us not to contact h= er about this anymore and that any further communication concerning any b= alances from 2025 will need to be between us and her attorney. She confir= med that all documentation regarding the 2025 balances are being looked a= t by their accountant and attorney and that she will not proceed in any c= apacity, until they advise her on what to do. I asked her to confirm if s= he has the 2025 invoices that were just moved over and advised they were = sent to her through Versapay. For some reason, she ignored this question = and wouldn't answer it. =0D =0D I checked VP while on the phone with her and confirmed that the invoices= were emailed to her but they were never opened. Thus, I feel she does no= t