--000000000000d66e44064e56984d Content-Type: multipart/alternative; boundary="000000000000d66e42064e56984c" --000000000000d66e42064e56984c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, As part of our ongoing commitment to improving Tier 1 client retention and providing field leadership with real-time, actionable data, we are introducing Caregiver Turnover Alerts. These notifications are designed to identify Tier 1 Clients experiencing care team instability during the critical first three weeks of service, enabling immediate intervention to prevent churn. Alert Logic and Eligibility The system evaluates Tier 1 clients within the Home Care and Skilled Nursing service lines. The monitoring window begins on day 8 of service and concludes after day 22. An alert is triggered when a client meets the following criteria: - Volume: The client has completed more than 6 shifts, each exceeding a 2-hour duration. - Threshold: The number of unique caregivers exceeds 35% of the total completed shifts. For example, a 4th unique caregiver assigned within a 10-shift period will trigger an immediate notification. - Go Live: Alerts will begin going out to the field on Tuesday, 3/31/26. Distribution and Scheduling Alerts are routed to the Client Success Manager, Caregiver Manager, General Manager, Regional Director, and the associated Home Care Liaison (if applicable). To ensure oversight, any alerts for vacant roles are automatically directed to dart-team@thekey.com. Notifications triggered over the weekend are held for delivery on Monday morning, while weekday alerts are dispatched the same day the threshold is breached. Client Success Manager and Caregiver Manager fields are pulled from =E2=80=9CPrimary Care Manager=E2=80=9D and =E2=80=9CScheduler=E2=80=9D fiel= ds on Client Account in Wellsky. *Teams are reminded to ensure those fields are populated as part of client set up. * Required Field Actions Upon receipt of an alert, teams are expected to collaborate to stabilize the account through the following steps: - Root Cause Analysis: Determine if the turnover is driven by caregiver performance, client-specific challenges, or internal operational factors= . - Strategic Intervention: For client-driven instability, a proactive in-person Quality Assurance visit should be conducted to refine the care plan. For caregiver-driven turnover, leadership should evaluate the need for additional training or a reset of client e