--000000000000fc6b8e064c11cfe3 Content-Type: multipart/alternative; boundary="000000000000fc6b8d064c11cfe2" --000000000000fc6b8d064c11cfe2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Dilip, The account was suspended before you sent your email on Thursday, which set a Friday payment deadline, causing the confusion. Regarding our account, *please switch our account back to ACH* as we notified you on Thursday prior to the new statement was produced. This has been a huge frustration for months and we need you to override the statement that was produced to get this taken care of. If you cannot complete this, *please direct me to a supervisor who can help fix this account*. Email from Thursday regarding suspension that had already occurred. [image: image.png] *Thank you!* *Lyndsey Organ* Senior Manager, Accounting | *TheKey* Mobile: 316.253.6494 On Mon, Mar 2, 2026 at 3:26=E2=80=AFPM Dilip Pachanouri wrote: > Hi Lyndsey, > > The account was automatically suspended because the outstanding balance > remained unpaid. > > Please be advised that the February statement was generated on March 1st > for CAD 9,897.72 and is due by March 8th. > > Regarding your request to switch the payment method from credit card to > ACH, the account must be in good standing to proceed. Once all pending > balances, including the February statement, have been fully cleared and t= he > account is current, please contact Uber Support at > business-support@uber.com to assist further on your request. > > Regards, > Dilip > U4B CC Collections Team > > > On Mon, Mar 2, 2026 at 10:06=E2=80=AFPM Lyndsey Organ > wrote: > >> Thank you for the update. Can you also let us know why our account was >> deactivated prior to your email from Thursday? I think that was a big >> confusion. >> >> Also, please let us know when you have moved our account back to ACH >> payment method with terms of net 30 as we need this done prior to the ne= xt >> statement? >> >> >> >> >> >> *Lyndsey Organ* >> >> Senior Manager, Accounting | *TheKey* >> >> Mobile: 316.253.6494 >> >> >> >> >> On Mon, Mar 2, 2026 at 10:17=E2=80=AFAM Dilip Pachanouri >> wrote: >> >>> Hi Lyndsey, >>> >>> I am writing to confirm that we have received your payment in our syste= m >>> today. >>> >>> Our team is currently working to allocate the funds to your account. >>> Once this process is complete, I will immediately notify you and provid= e an >>> update regarding the reactivation of your services. >>> >>> Thank you for your patience. >>> >>> Regards, >>> Dilip >>> U4B CC Collections Team >>> >>> On Mon, Mar 2, 2026 at 8:34=E2=80=AFPM Lyndsey Organ >>> wrote: >>> >>>> Hi Dilip, >>>> >>>> Can you please let us know the status of our account? I haven't heard >>>> anything back since my email from Friday. >>>> >>>> >>>> *Thank you!* >>>> >>>> >>>> >>>> *Lyndsey Organ* >>>> >>>> Senior Manager, Accounting | *TheKey* >>>> >>>> Mobile: 316.253.6494 >>>> >>>> >>>> >>>> >>>> On Fri, Feb 27, 2026 at