----==_mimepart_6908ca1056d1a_1e4631a0344217 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi everyone, I am not 100% sure where we left off. =C2=A0I believe we= have determined we want new local area code CallRail numbers for each of= fice (Montreal, Calgary, Ontario, Vancouver, Winnipeg) and we want any ca= lls coming in on those numbers to ring to the specific office's IVR, corr= ect? Thanks,=C2=A0 Mark Warner =0D =0D On=0D Fri, 31 Oct at 11:49 AM=0D , Emma Zumsen wrot= e:=0D Thanks all,=C2=A0 =0D For some of our collateral, like the 2026 Calendars, we aren't planning = on doing that at a local level which is why we were hoping to get a CA nu= mber. We will simply not include a phone number in this but they can find= it when they visit the website.=C2=A0 =0D =0D Best, =0D Emma =0D =0D =0D =0D On Fri, Oct 31, 2025 at 10:32=E2=80=AFAM Timothy Thomas = wrote: =0D =0D =0D Thanks Phil, =0D I would prefer we use local numbers as well.=C2=A0 =0D =0D =0D On Fri, Oct 31, 2025 at 11:19=E2=80=AFAM Phil Chanda wrote: =0D =0D =0D =0D =0D Hi all, =0D From my understanding, there is a broader request from Chris Gerard that= all collateral should be using local #s that we can track versus one ove= rarching collateral #.=C2=A0 =0D =0D Looping in Emma and Tim to weigh in on their preference for Canadian pri= nt collateral.=C2=A0=C2=A0 =0D =0D Thanks, Phil =0D =0D =0D On Fri, Oct 31, 2025 at 10:44=E2=80=AFAM Mark Warner wrote: =0D =0D =0D =0D =0D =0D =0D =0D If it helps, we can include users across time zones in a single group to= answer these calls. =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Mark Warner =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Fri, 31 Oct at 10:19 AM=0D =0D , CharlesTerlesky wrote:=0D =0D =0D =0D Hi All, =0D =0D =0D =0D I want to raise a potential issue regarding the proposed national toll-f= ree number for Canadian collateral. =0D =0D =0D =0D A single national toll-free number could pose significant operational ch= allenges, as the Canadian market does not have the same centralized intak= e infrastructure as the United States. If someone calls this number, we n= eed to clarify who will answer it. We only employ one RIM person for all = of Canada.=C2=A0=0D =0D =0D =0D =0D =0D Since each market covers a different time zone and utilizes different on= -call staff, having one person (or team) answer the phone,=C2=A0for insta= nce, in Toronto, will not effectively serve a business in Vancouver, whic= h is three time zones away. =0D =0D =0D =0D For the Canadian markets, local phone numbers would provide a more effec= tive and reliable client experience. =0D =0D =0D =0D Regards, =0D =0D Chuck =0D =0D =0D =0D =0D =0D =0D =0D On Fri, Oct 31, 2025 at 8:04=E2=80=AFAM Katy Kessler wrote: =0D =0D =0D =0D =0D =0D =0D =0D A toll free number would be ideal. Let me know if there's anything you n= eed from us to complete the request. =0D =0D Thank you! =0D =0D Katy =0D =0D =0D =0D On Thu, Oct 30, 2025 at 7:44=E2=