--0000000000000a6dc40640a4bdf5 Content-Type: multipart/related; boundary="0000000000000a6dc40640a4bdf4" --0000000000000a6dc40640a4bdf4 Content-Type: multipart/alternative; boundary="0000000000000a6dc40640a4bdf3" --0000000000000a6dc40640a4bdf3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable *Carolyn Daoust* Gestionnaire des Ressources Humaines/Employee Care Manager Ressources Humaines/Human Resources 514-907-5065 TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Date: Tue, Oct 7, 2025 at 11:40=E2=80=AFPM Subject: UPS Tracking 1Z83577W6820068339 To: Hello, Your shipment is currently being held by CBSA due to an issue with your company=E2=80=99s business number. Please provide the correct business numb= er that you have registered with Canada Revenue. Please note, if you=E2=80=99re not= already registered in the CARM portal with CBSA that will need to be completed as well. More info on getting registered with CARM is provided below. Please let us know if you have any questions. *The CARM Client Portal (CCP) is LIVE!* *Below is all the information you need to assist you in getting set up on CBSA=E2=80=99s CARM client Portal (CCP)* *If you are not yet registered on the CARM Client Portal (CPP), please do so as soon as possible*. Failure to be registered on the portal and have your broker(s) delegated will cause delays in your shipments being processing and delays in final accounting of your entries to CBSA. The CBSA Assessment and Revenue Management (CARM) Client Portal (CCP) is now accessible to all importers. All importers conducting business with the CBSA on behalf of their organization *MUST* create an individual user account on the CBSA CARM Client Portal. Register at: *CARM Client Portal - CARM * For assistance in setting up in the CARM Portal please refer to the following guides: - *How to create sign in credentials and a user account in the CARM Client Portal * - *User Guides / Guides d=E2=80=99utilisateur - Google Drive * Expect to answer 2 out of 3 of the following affinity questions to complete your registration: - *Duties and Taxes Payment:* Provide a transaction number and the total duties and taxes for that transaction that was previously accepted= by CBSA. - *Payment Amount:* Enter a payment amount made on a chosen date. - *Statement of Account balance:* Enter the statement of account balance for a chosen date ($0.00) amounts are not accepted. *Once registered, you can confirm delegation of authority to UPS as your broker*. Giving the appropriate access to UPS ensures seamless accounting of your shipments. *To approve UPS=E2=80=99 Delegation of Authority request:* - Sign into the CARM Client Portal - Go to =E2=80=9CManage Business Relationships=E2=80=9D. - You will see the request from UPS. - If you do not see a request, please email us at *carm@ups.com *. For additional information on CARM please visit *CARM (canada.ca) * or email us at *carm@ups.com *. Attached are 2 fliers di