12/15/25 - Action Required - $17k Open Balance - New Client Audit Results

From
Cynthia Valdez <cynthia.valdez@thekey.com>
To
"aaponte@thekey.com" <aaponte@thekey.com>, "kristy.poyner@thekey.com" <kristy.poyner@thekey.com>, 'Michelle Kenaga' <michelle.kenaga@thekey.com>, 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com>, 'Gayle Soulides' <gsoulides@thekey.com>, 'Audra Williams' <audraw@thekey.com>, 'Amy Harris' <aharris@thekey.com>, 'Araceli Gutierrez' <araceli.gutierrez@thekey.com>, 'Cassi Gilkeson' <cgilkeson@thekey.com>, 'Kimberly Guerci' <kguerci@thekey.com>, 'Yukari Roberts' <yroberts@thekey.com>, 'Beth Ann Rosario' <bethann.rosario@thekey.com>, 'Claudia Hernandez' <chernandez@thekey.com>, 'Jessica Pascasio' <jpascasio@thekey.com>, 'Diane Mockenhaupt' <dmockenhaupt@thekey.com>, 'Matt Nyberg' <mnyberg@thekey.com>, 'Leigh Smith' <leigh.bryantsmith@thekey.com>, 'Kelley Richard' <krichard@thekey.com>, 'Tiffany Silton' <tsilton@thekey.com>, 'Grace Labrecque' <glabrecque@thekey.com>, 'Jennifer Geist' <jennifer.geist@thekey.com>, 'Claudia Hernandez' <chernandez@thekey.com>, "slaxamana@thekey.com" <slaxamana@thekey.com>, "jcittadino@thekey.com" <jcittadino@thekey.com>, "wreid@thekey.com" <wreid@thekey.com>, "elizabeth.walsh@thekey.com" <elizabeth.walsh@thekey.com>, "chall@thekey.com" <chall@thekey.com>, "jagarcia@thekey.com" <jagarcia@thekey.com>, "ccartwright@thekey.com" <ccartwright@thekey.com>, "joey.taylor@thekey.com" <joey.taylor@thekey.com>, "cterlesky@thekey.com" <cterlesky@thekey.com>, "sspeirs@thekey.com" <sspeirs@thekey.com>, "generalmanagers@thekey.com" <generalmanagers@thekey.com>, "jessica.thomas@thekey.com" <jessica.thomas@thekey.com>, "emily.swackhamer@thekey.com" <emily.swackhamer@thekey.com>, "lhorval@thekey.com" <lhorval@thekey.com>, "william.schmiedeknecht@thekey.com" <william.schmiedeknecht@thekey.com>, "tpatterson@thekey.com" <tpatterson@thekey.com>, "laurie.simpson@thekey.com" <laurie.simpson@thekey.com>, "keith.keough@thekey.com" <keith.keough@thekey.com>, "tiffani.tilton@thekey.com" <tiffani.tilton@thekey.com>, "tiffany.phillips@thekey.com" <tiffany.phillips@thekey.c
CC
'Sarah Powers' <spowers@thekey.com>, 'Alan Badger' <abadger@thekey.com>, 'Lito Delapena' <lito.delapena@thekey.com>, "chad.everitt@thekey.com" <chad.everitt@thekey.com>, "alyson.rohane@thekey.com" <alyson.rohane@thekey.com>, "jennifer.lane@thekey.com" <jennifer.lane@thekey.com>, "laura.meister@thekey.com" <laura.meister@thekey.com>, "rachel.andersoncapone@thekey.com" <rachel.andersoncapone@thekey.com>, "glane@thekey.com" <glane@thekey.com>, "dknier@thekey.com" <dknier@thekey.com>, "kjayroe@thekey.com" <kjayroe@thekey.com>, "melani.breach@thekey.com" <melani.breach@thekey.com>, "tt@thekey.com" <tt@thekey.com>, "jeannie.ortiz@thekey.com" <jeannie.ortiz@thekey.com>, "geraldine.nath@thekey.com" <geraldine.nath@thekey.com>
Date
2025-12-15 22:33:11
Folder
INBOX
--_022_MN0PR12MB5763971772DE3572E0955E02F2ADAMN0PR12MB5763namp_ Content-Type: multipart/related; boundary="_021_MN0PR12MB5763971772DE3572E0955E02F2ADAMN0PR12MB5763namp_"; type="multipart/alternative" --_021_MN0PR12MB5763971772DE3572E0955E02F2ADAMN0PR12MB5763namp_ Content-Type: multipart/alternative; boundary="_000_MN0PR12MB5763971772DE3572E0955E02F2ADAMN0PR12MB5763namp_" --_000_MN0PR12MB5763971772DE3572E0955E02F2ADAMN0PR12MB5763namp_ Content-Type: text/plain; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Hi Everyone, I hope you all had a great weekend. Please see the below summary by region for clients in need of attention due= to missing or incomplete mandatory documents in accordance with our onboar= ding process. Also below is a breakdown of the over $17k open balance for t= hese Client=92s missing documentation listed by Region. Please review and a= ddress the document attached in the link below, including any clients with = a start month in Jun-Dec 2025 who account for over $17k of these open balan= ces. Please reach out to myself, Alejandro Aponte and Jeannie Ortiz with an= y questions. **Please note: Any changes made after the updated report has been generated= will not be reflected until the client is re-audited and an updated report= is generated** Please click here to review the updated audit tracker. * Bay Area Region currently has the largest open balance at over $9k in total= , open for clients with start dates in Jun-Dec 2025 and currently has the l= argest # of clients that have started services in need of attention at 28 * Greater LA currently has the second largest open balance at over $3k in tot= al, open for clients with start dates in Jun-Dec 2025 * Southeast Region currently has third largest open balance at over $2k in to= tal and currently has the second largest total # of clients that have start= ed services in need of attention at 22 Approx $17k open balance due for clients with a missing/incomplete Client C= onsent Agreement or payment authorization forms. $17k open balance for clie= nts with start dates in Jun-Dec 2025. [cid:e5e6a47c-d779-417e-bfb1-d89612bdba98] [cid:903fffcc-9605-47f4-bd51-3900ff8ca9b8] [cid:f229535b-5163-41e7-a31c-e8751b4d9c0d] Please note that recent Google updates has changed how the file appears whe= n you open it as a commentor. Once you open the Google Sheet you will need = to click the drop-down arrow on the right-hand side of the sheet to expand = the menu. This will allow you to download the spreadsheet by going to File = > Download > Excel (Snip included below for reference). You can also create= a new temporary filter view for the Google Sheet which will allow you to a= djust the filters on the Google Sheet using the icon that looks like a Goog= le Sheet/Calculator. Filtering Google Sheets in the new view [cid:d4ab368f-6b2d-42b1-82e0-58136c509db6] Downloading document in the new view [cid:11b5bcdb-e810-4dcb-8e0a-a5936cf7d324] Best Regards, Cynthia Valdez Finance Onboardi