--0000000000006f1aa4063b3fd778 Content-Type: multipart/alternative; boundary="0000000000006f1aa3063b3fd776" --0000000000006f1aa3063b3fd776 Content-Type: text/plain; charset="UTF-8" Hello GMs and RDOs, In response to several requests for an updated client-facing flyer, the Medallia team has created a one-sheet to be shared with clients at Start of Care, as well as existing clients already on service. We've also put together talking points and FAQs for Client Success Managers to reference when speaking about the platform with clients. *Please note that the talking points/FAQs are for internal use only and not to be shared with clients*. We hope that by providing more information and education to clients about Medallia and its importance, we can boost user engagement, which has steadily declined over time. More engagement from clients will give us more data about how we are performing as a company, and therefore more accurate Client NPS scores across the organization. Finally, by speaking to Medallia surveys at the beginning of the client journey, we can continue to emphasize the importance of client feedback, and hopefully lessen the number of unexpected detractor scores. We know without question that having open lines of communication, uncovering areas of opportunity early and implementing actionable plans of correction supports increased client retention and longevity. Finally, we are excited to announce that we will be revamping and updating our Client Survey experience with Medallia, with new survey questions, an updated cadence, and more valuable information for you and your offices to act on. We expect these updates to go live early to mid September, and will provide all updated information, including a refreshed playbook, new survey questions/cadence, and client-facing collateral. So stay tuned! General Managers, please share these with your operations team members, and as always, reach out to myself or @Megan Edusada if you have any issues, questions or concerns regarding the Medallia platform. Thank you all for your engagement! Cheers, Bridgett Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 --0000000000006f1aa3063b3fd776 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello GMs and RDOs,=C2=A0 = In response to several requests for an upd= ated client-facing flyer, the Medallia team has created a one-sheet to be s= hared with clients at Start of Care, as well as existing=C2=A0clients alrea= dy on service. We've also put together=C2=A0talking points and FAQs=C2= =A0for Client Success Managers to reference when speaking=C2=A0about the pl= atform with clients. Please= note that the talking points/FAQs are for internal use only and not to be = shared with clients . We hope = that by providing more information and education to clients=C2=A0about Meda= llia and its importance, we can boost user engagement, which has steadily= =C2=A0declined over time. More engagement from clients will gi