--000000000000906aad06446d0a7b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Sophia, Ms. Swenson's bill rate has been moved back to $37.50 per hour. It increased following the required Ad Hoc increases implemented in October. I will adjust the rate for all shifts from 10/27 to 11/16/2025 and request that billing reissue the invoices affected. All the best, Diane On Tue, Nov 25, 2025 at 8:24=E2=80=AFAM Sophia Jantz w= rote: > Hi Venus, > > Good morning.May you please assist with this Carescout client. They are > currently being billed at $40 per hour this is an incorrect rate. They ne= ed > to be billed at a rate of $37.50, please update Wellsky to reflect this a= s > soon as possible. I appreciate your assistance with this time sensitive > matter. Thank you. > > Respectfully, > > Sophia Jantz > Collections and Contact Specialist 2| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > > On Mon, 24 Nov at 3:24 PM , Crown, Neffie (CareScout) neffie.crown@carescout.com> wrote: > Hello team, > > > Appears we are still waiting on a correction for the invoice below. > > We are unable to validate invoice 1173692 for TheKey Chicago location. > > This came in with a rate of $40, and should be corrected to $37.50. Pleas= e > provide additional information or send a correction to > invoice@carescout.com and I will work to get these resolved. > =E2=80=8B > > > > > > > Warm regards, > > > > > > > > > 1312079:611100 > --000000000000906aad06446d0a7b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Sophia, Ms. Swenson's = bill rate has been moved back to $37.50 per hour. It increased following th= e required Ad Hoc increases implemented in October.=C2=A0 I will adjust the= rate for all shifts from 10/27 to 11/16/2025=C2=A0 and request that billin= g reissue the invoices affected. All the best, Diane On Tue, Nov 25, 2025 at 8:24=E2=80= =AFAM Sophia Jantz < billing@thekey= .com > wrote: Hi Venus, Good morning.May you please assist with this Carescout cli= ent. They are currently being billed at $40 per hour this is an incorrect r= ate. They need to be billed at a rate of $37.50, please update Wellsky to r= eflect this as soon as possible. I appreciate your assistance with this tim= e sensitive matter. Thank you.