--Apple-Mail=_510801AD-9FB4-4E9F-A53D-9FC96D8E8547 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Tim, Just an update - we are working with Pontosense to get more information = on the fall. Thanks Meighen > On Sep 3, 2025, at 9:05=E2=80=AFAM, Steven Ferguson = wrote: >=20 > FYI > =20 > From: Timothy Thomas > Date: Tuesday, September 2, 2025 at 14:43 > To: Dominique Jacobs , Steven Ferguson = , Nathanial Findlay = > Cc: Joey Taylor > Subject: Re: Fall Incident =E2=80=93 Mrs. Nawacki >=20 > +Steven Ferguson +Nathanial = Findlay =20 > =20 > Steve, could you look into this and please get back to me as soon as = possible.=20 > =20 > Thanks > Tim > =20 > On Tue, Sep 2, 2025 at 1:54=E2=80=AFPM Dominique Jacobs = > wrote: > Hi Timothy, >=20 > I was advised to bring this current issue to your attention. >=20 > Unfortunately, our client, Mrs. Nawacki, experienced a fall this = morning. When our caregiver Emily arrived, thankfully early, she found = Mrs. Nawacki on the floor in her bedroom. She immediately called the = nurse at Place Kensington, who was fortunately able to assist her, and = Mrs. Nawacki was okay. >=20 > However, Mark did not receive a call from Lifeguard, and this is = understandably a major concern. I=E2=80=99ve included below the email = that Maryham sent me regarding this, but from what I understand, Mrs. = Nawacki was left on the floor for approximately three minutes, and then = the incident was marked as =E2=80=9Crecovered=E2=80=9D without any = contact made with Mark or with our team. >=20 > While speaking with Mark, I apologized sincerely and informed him that = I would be escalating this to you. He expressed that he is not satisfied = with the Lifeguard service, especially considering the cost. He also = mentioned that the reports are not as detailed as expected, stating: = =E2=80=9CThese are things I already know.=E2=80=9D >=20 > I had strongly recommended this service to him, primarily for fall = detection, which unfortunately failed in this instance. Given the = circumstances, I=E2=80=99m respectfully requesting that we do not charge = Mark Nawacki for the service. >=20 > In the meantime, I will do my best to encourage him to add additional = care hours to ensure closer monitoring, especially in the mornings when = his mother wakes up. >=20 > Thank you so much for your attention to this matter, >=20 > Dominique > =20 >=20 > Dominique Jacobs > Gestionnaire des soins/Infirmi=C3=A8re auxiliaire > Client Care Manager/Licensed Practical Nurse > Tel: 514.907.5065 | Fax: 514.221.4265 > djacobs@TheKey.com | TheKey.ca = > =20 >=20 > ---------- Forwarded message --------- > From: Maryham Levesque > Date: Tue, Sep 2, 2025 at 1:12=E2=80=AFPM > Subject: Re: Fall Incident =E2=80=93 Mrs. Nawacki > To: Dominique Jacobs > > Cc: Joey Taylor > > =20 >=20 > Hi Dominique, > I=E2=80=99m very sorry to hear about Mrs. Nawacki=E2=80=99s fall this = morning. According to the system, we registered a fall detection in