----==_mimepart_68d402931a1ca_2323fb60aba970830174de Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable If I understand, we're looking for a way to reach each Intake group bypas= sing the normal IVR, correct? =C2=A0If so, I would recommend a single num= ber ringing to an Intake IVR that offers something like ... press 1 for t= he Toronto team, press 2 for the Winnipeg team, press 3 for the Calgary t= eam, press 4 for the Vancouver team. =C2=A0We can come up with a suitable= initial greeting. =C2=A0Is this on the right track? Thanks,=C2=A0 M= ark Warner = = On Wed, 24 Sep at 8:14 AM , Timothy Thomas wrote: = = ---------- Forwarded message --------- From: Timothy Thomas Date: Tue, Sep 23, 2025 at 4:22=E2=80=AFPM Subject: New Ring Groups T= o: Mark Warner = = = Hi Mark, = = We want to test something out in Canada. I need new intake ring groups t= hat surpass the auto-attendant and ring directly to our intake team acros= s markets. = = Toronto - Desiree Aranjo, Timon Page and Kristal Parris = Winnipeg - Dennis Fancy, Desiree Aranjo and Brian Boxall = Calgary - Chuck Terlesky, Shawntel Sousa, Desiree Aranjo = Vancouver - Sharon Speirs, Cathy Gerth and Desiree Aranjo = = Can you set those up as sequential rings with 12-15 seconds (3 rings) pe= r user, then it hits voicemail? = = Let me know if=C2=A0you have any questions = Thanks! = = -- = = Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey = Mobile: 514.591.9387 ----==_mimepart_68d402931a1ca_2323fb60aba970830174de Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable If I understand, we're looking for a way to reach each I= ntake group bypassing the normal IVR, correct? =C2=A0If so, I would recom= mend a single number ringing to an Intake IVR that offers something like = ... press 1 for the Toronto team, press 2 for the Winnipeg team, press 3 = for the Calgary team, press 4 for the Vancouver team. =C2=A0We can come u= p with a suitable initial greeting. =C2=A0Is this on the right track? Thanks,=C2=A0 Mark Warner On Wed, 24 Sep at 8:14 AM , Timothy Thomas &= lt;tt@thekey.com> wrote: ---------- Forwarded message ------= --- From: Timothy Thom= as < tt@thekey.com > Date: Tue, Sep 23, 2025 at 4= :22=E2=80=AFPM Subject: New Ring Groups To: Mark Warner < mark.warner@thekey.= com > Hi Mark, We want to test something out in Canada. I need new intake ring grou= ps that surpass the auto-attendant and ring directly to our intake team a= cross markets. Toronto - Desiree Aranjo, Timon Page and Kristal Parris Winnipeg - Dennis Fancy, Desiree Aranjo and Brian Boxall Calgary - Chuck Terlesky, Shawntel Sousa, Desiree Aranjo Vancouver - Sharon Speirs, Cathy Gerth and Desiree Aranjo Can you set those up as sequential rings with 12-15 seconds (3 rings= ) per user, then it hits voicemail? Let me know if=C2=A0you have any questions Thanks! -- Tim Thomas <f