--_006_DS7P223MB1341239CDFC866D0F837E8EAA1E8ADS7P223MB1341NAMP_ Content-Type: multipart/related; boundary="_005_DS7P223MB1341239CDFC866D0F837E8EAA1E8ADS7P223MB1341NAMP_"; type="multipart/alternative" --_005_DS7P223MB1341239CDFC866D0F837E8EAA1E8ADS7P223MB1341NAMP_ Content-Type: multipart/alternative; boundary="_000_DS7P223MB1341239CDFC866D0F837E8EAA1E8ADS7P223MB1341NAMP_" --_000_DS7P223MB1341239CDFC866D0F837E8EAA1E8ADS7P223MB1341NAMP_ Content-Type: text/plain; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Dear Team, I wanted to take a moment to touch base about VA authorization schedules. W= e recently learned that the VA follows a Sunday=96Saturday authorization cy= cle, which doesn=92t align with our standard TK Monday=96Sunday billing wee= k. Because of this discrepancy, the ClearCare authorization tool does not prov= ide an accurate view of clients=92 remaining benefit amounts. We=92ve recen= tly identified instances where this misalignment resulted in exceeding clie= nt authorizations and write-offs. As a result, our billers have adjusted ho= w we review and submit VA billing. What=92s Changed: * The Billing team is now auditing, finalizing, and submitting VA shifts base= d on the Sunday=96Saturday schedule. * If overages are identified billing will reach out to local office partners = for adjustments. * Please keep this schedule in mind when planning services and reviewing VA c= lient schedules. Impact: * Approximately 200 VA clients are affected across all TK locations. * This update will improve billing accuracy and reduce potential write-offs d= ue to authorization overages. I=92ve attached a quick reference guide for reviewing VA hours, in case it'= s helpful. If you have questions about a specific case or need guidance on = tracking authorizations under this schedule, please don=92t hesitate to rea= ch out. Thank you all for your attention to detail and partnership as we continue t= o strengthen our processes. Thank you, Kristy Poyner Billing Manager | TheKey [cid:be34bd3c-fb14-4864-9dbd-72aa0ec58f29] --_000_DS7P223MB1341239CDFC866D0F837E8EAA1E8ADS7P223MB1341NAMP_ Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable P {margin-top:0;margin-bo= ttom:0;} <div style=3D"margin-top: 1em; margin-bottom: 1em; font-family: Aptos, Apto= s_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-s=