--000000000000468a3f063d457f00 Content-Type: text/plain; charset="UTF-8" Hi Stephanie, Thanks for your grace and understanding as we work through the glitches. - Caregiver tardy due to after hours agent not having access to necessary tools - Client dissatisfied due to not being informed of a caregiver tardy,. Two questions: 1) Can you help Julianna get access to Uber - she was unable to order an Uber for Chicago caregiver this morning due to getting an access denied error. I was able to order but the process was delayed. 2) Should the client have been informed prior to shift start time? The Chicago caregiver called to inform of the tardy but the client was not informed and she, the client, called the office 20 minutes after her shift start time. Client is Susan Hochberger Received on: Tuesday, August 26, 2025 8:47:47 AM Duration: 00:24 Transcript Hello, this is Destiny Hernandez, and I was just calling to let you guys know that on the way to work this morning, I did have to stop and get gas and put air on my tire because I forgot to do it last night. So I will be about 15 minutes late because it did take a little longer than expected. So, yeah, I just wanted to let you guys know. Thank you. -- Diane Mockenhaupt General Manager, Chicago Office and Michigan Office dmockenhaupt@thekey.com Mobile: (224) 808-0607 Office: (847) 853-7777 TheKey.com *We value your feedback. Please leave us a Google review* --000000000000468a3f063d457f00 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Stephanie, Thanks for you= r grace and understanding as we work through the glitches. Caregiver=C2=A0tardy due to after hours agent not having access to neces= sary tools Client dissatisfied due to not being informed of a careg= iver tardy,. Two questions: 1) Can you help Julianna get access to Uber - she was unable t= o order an Uber for Chicago caregiver this morning due to getting an access= denied error.=C2=A0 =C2=A0I was able to order but the process was delayed.= =C2=A0 2) Should the client have been informed prior to shift sta= rt time? The Chicago caregiver called=C2=A0to inform of the tardy but the c= lient was not informed and she, the client, called the office 20 minutes af= ter her shift start time.=C2=A0 Client is Susan Hochberger Received on:=C2=A0 Tuesday, August 26, 2025 8:4= 7:47 AM =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 Duration:=C2=A0 00:24 <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" sty= le=3D"border-collapse:collapse;border-spacing:0px;background-color: