--000000000000a8bcd6064094c4e0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim In our AM meetings we have been discussing with Vero , and she is aware of our immediate hiring needs. Cheers, On Tue, Oct 7, 2025 at 9:51=E2=80=AFAM Timothy Thomas wrote= : > Gotcha, let me know if I can help in any way. Do we need more attention > from Vero? > > On Mon, Oct 6, 2025 at 9:30=E2=80=AFPM Dennis Fancy w= rote: > >> He said he meant to give us a 9...is there any way to reverse an >> erroneous score? That's what happens when the surveys go to the parents >> instead of the adult children. But now his Nigerian caregiver has pulled >> out after a couple of shifts d/t immigration so trying to figure things = out. >> >> Dennis Fancy, BSP >> General Manager >> (204) 489-6000 >> >> TheKey.ca >> >> [image: TheKey] >> >> >> On Mon, Oct 6, 2025 at 2:56=E2=80=AFPM Timothy Thomas wr= ote: >> >>> @Dennis Fancy Anything I can do to support here? >>> >>> On Mon, Oct 6, 2025 at 4:32=E2=80=AFPM Brian Boxall wrote: >>> >>>> A new Client Experience Alert has been created for Margaret Anne >>>> Biggs_2025-10-03. Owner to review and determine ownership of next step= s. >>>> >>>> Risk Level/ Retention Flag: High (Client/Referral at Risk of Loss) >>>> >>>> Type of Client Experience Issue: Schedule/Staffing Issue (Unable to >>>> Staff, Staffing Inefficiency, No Call No Show) >>>> >>>> CEA Record: Margaret Anne Biggs_2025-10-03 >>>> >>>> >>>> Client Account: Margaret Anne Biggs >>>> >>>> >>>> Referral Account Name: Web Lead - Google Paid >>>> >>>> Referral Account: Web Lead - Google Paid >>>> >>>> >>>> Referral Account Owner: Corporate Team >>>> >>>> SAP Account?: No >>>> >>> --=20 Brian Boxall Client Success Manager Direct 431 887 1785 Office 204 489 6000 TheKey.ca [image: TheKey] --000000000000a8bcd6064094c4e0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim In our AM meetings we have been = discussing with Vero , and she is aware=C2=A0of our immediate hiring needs.= Cheers, = On Tue, Oct 7, 2025 at 9:51=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Gotcha, let m= e know if I can help in any way. Do we need more attention from Vero? = On Mon= , Oct 6, 2025 at 9:30=E2=80=AFPM Dennis Fancy < dfancy@thekey.com > wrote: He sai= d he meant to give us a 9...is there any way to reverse an erroneous score?= That's what happens when the surveys go to the parents instead of the = adult children. But now his Nigerian caregiver has pulled out after a coupl= e of shifts d/t immigration so trying to figure things out. Dennis Fancy, BSP General Manager (204) 489-6000 TheKey.ca = <span style=3D"