--000000000000be29fd064e9038f3 Content-Type: multipart/alternative; boundary="000000000000be29fc064e9038f2" --000000000000be29fc064e9038f2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Fun Fact Friday is here! Did you know=E2=80=A6 *We now have a *Wellsky Deactivation Reason Dictionary * to help us move beyond the catch-all =E2=80=9CNo Longer Needs Care=E2=80=9D an= d capture the true =E2=80=9Cwhy=E2=80=9D behind every client departure?* Why this matters: Accurate data starts with a common language. When our deactivation reasons reflect what=E2=80=99s actually happening, we can: - Better understand client journeys - Identify trends and opportunities for improvement - Strengthen retention and service recovery efforts - Elevate the consistency and quality of care across all sites Pro Tip: *Before selecting =E2=80=9CNo Longer Needs Care,=E2=80=9D pause and ask:Is = this truly a full recovery with no ongoing support needed?* *If not, there is likely a more accurate option.* Common Reasons to Consider: Instead of defaulting, use the dictionary to guide your selection: - Moved to Care Facility =E2=80=93 Transition to IL/AL/MC/SNF - Chose Other Provider =E2=80=93 Another agency, private caregiver, or cost-driven decision - Dissatisfied =E2=80=93 Service concerns led to deactivation - Hospitalization =E2=80=93 First admission or readmission - Moved Out of Area =E2=80=93 Relocation outside service area for TheKey - On-Hold =E2=80=93 Temporary pause Documentation =3D The Full Story: Selecting the right reason is only half the equation. Be sure your notes: - Clearly explain *what happened* - Capture any service recovery efforts - Provide context that helps us learn and improve =E2=9A=A0=EF=B8=8F When to Use =E2=80=9COther=E2=80=9D: =E2=80=9COther =E2=80=93 Client Deactivation=E2=80=9D should be used intent= ionally and sparingly. Appropriate examples include: - Duplicate client profile or no SOC completed - Safety concerns (unsafe environment or behavior) - Regulatory/licensing limitations - Non-payment or billing issues -