----==_mimepart_69693ba8a0a6f_23e27ee0abc34026391 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, I ended up having some time to make these changes today. =C2=A0= I just made the changes and made successful test calls for all four numbe= rs. 204-789-7928 - Spoke with Brian 778-900-0617 - Spoke with Doris 6= 47-370-3352 - Spoke with Desiree 403-768-0949 - Spoke with Desiree T= hanks,=C2=A0 Mark Warner =0D =0D On=0D Mon, 5 Jan at 8:34 AM=0D , Mark Warner wrote:= =0D =0D =0D Hi Tim,=C2=A0 =0D Just a quick note to let you know that the applicable info is being revi= ewed by Gabe. =0D =0D Thanks,=C2=A0 =0D Mark Warner =0D =0D =0D =0D =0D =0D On=0D Fri, 2 Jan at 9:45 AM=0D , TheKey Support wro= te:=0D Thanks Mark. =0D =0D =0D On Fri, Jan 2, 2026 at 9:38=E2=80=AFAM Mark Warner wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Tim,=C2=A0 =0D =0D I didn't forget about this.=C2=A0 I'm getting things sorted out with tho= se phone numbers.=C2=A0 I have included Gabe on this ticket so he can rev= iew once I have all the data necessary. =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Mark Warner =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Fri, 2 Jan at 9:17 AM=0D =0D , Timothy Thomas wrote:=0D =0D =0D =0D Requesting the following phone numbers ring directly to New Inquiry grou= ps rather than being routed through the local office IVR.=C2=A0 This is b= eing requested as we believe we are seeing delays in queue ringing and/or= no ringing at all resulting in calls going to voicemail.=C2=A0 The numbe= rs we would like ringing directly to their associated New Inquiry group a= re: =0D =0D =0D =0D 204-789-7928 778-900-0617 647-370-3352 403-768-0949=0D =0D =0D =0D =0D =0D ----==_mimepart_69693ba8a0a6f_23e27ee0abc34026391 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Tim, =0D =0D I ended up having some time to make these changes today.= =C2=A0I just made the changes and made successful test calls for all fou= r numbers. =0D =0D 204-789-7928 - Spoke with Brian 778-900-0617 - Spoke = with Doris 647-370-3352 - Spoke with Desiree 403-768-0949 - Spoke w= ith Desiree =0D =0D =0D Thanks,=C2=A0 =0D Mark Warner =0D =0D =0D =0D =0D =0D On=0D Mon, 5 Jan at 8:34 AM=0D , Mark Warner <= itsupport@thekey.com> wrote:=0D =0D =0D Hi Tim,=C2=A0 =0D Just a quick note to let you know that the applicable in= fo is being reviewed by Gabe. =0D =0D Thanks,=C2=A0 =0D Mark Warner =0D =0D =0D =0D =0D =0D On=0D Fri, 2 Jan at 9:45 AM=0D , TheKey Support &= lt;itsupport@thekey.com> wrote:=0D Thanks Mark. =0D =0D =0D On Fri, Jan 2, 2026 at 9:38=E2=80=AFAM Mark Warner < itsupport@thekey.com >= ; wrote: =0D =0D <di