--000000000000fa05700647e42b51 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, I wanted to share this exciting update to our process for quoting CareScout rates! This update will ensure more clarity for clients coming through CareScout and create a smoother conversation for the field team during the assessment. Please let me know if you have any questions. Thank you. -- Bryan Carter VP of Inside Sales bryan.carter@thekey.com Mobile: (901) 489-3960 https://thekey.com ---------- Forwarded message --------- From: Cristal Munoz Date: Thu, Jan 8, 2026 at 10:39=E2=80=AFAM Subject: UPDATE: Care Scout Rates and Processes To: Cc: Matthew Albano , Bryan Carter , Amanda Ominsky , Tiffany Silton , Audra Williams Hi Team, I have a VERY exciting update to share! Starting tomorrow, Friday 01/09/26, our LHA team will have viewing access to Level 1, 2 & 3 Care Scout rates in Salesforce! =F0=9F=8E=89=F0=9F=8E=89 Additionally, we can now share the* fu= ll price range *with prospective Care Scout clients during the intake call. =E2=9C=85 Please use the exact wording below: - "CareScout rates range from based on care needs, location, and the number of service hours required." The full process document is found here for reference. Thanks everyone and please let me know if you have any questions. Cristal Munoz Inside Sales Manager cmunoz@thekey.com Mobile: (616) 729-8114 https://thekey.com --000000000000fa05700647e42b51 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, I wanted to share= =C2=A0this exciting update to our process for quoting CareScout rates! This= update will ensure more clarity for clients coming through CareScout and c= reate a smoother conversation for the field team during the assessment. Please let me know if you have any questions. Thank you. -- Bryan Carter VP of Inside Sales =20 bryan.carter@thekey.com Mobile: (901) 489-3960 https://thekey.= co