--0000000000006e468e064cd68d69 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Regional Leadership Team, I would like to summarize several client accounts that currently have significant outstanding balances. In each case outlined below, our team previously requested approval to pause or suspend services due to non-payment concerns; however, we have been authorized to continue providing care at this time. As part of a new process to improve visibility into outstanding balances, we will begin sending a biweekly summary highlighting accounts with elevated balances while services remain active. The goal is to ensure Regional Leadership has consistent insight into these accounts and can assist with escalation or guidance when needed. Location Regional Director Client Name Age over 30 days Age over 90 days To= tal Balance Potential Suspension day # Days since Suspension Notice Chicago Tim Thomas Caroline Vanover 46,440 $73,755.00 2/25/2026 -15 Broward County Beth Ann Rosario Patricia Provenzano 48,226.89 $77,427.02 1/6/2026 -65 Grand Strand Beth Ann Rosario Melissa Lang (Berndt) 31,523.10 $62,339.10 2/12/2026 -28 Newport Araceli Gutierrez Jacqueline Bell 4,229.26 $5,956.87 2/26/2026 -14 Palm Desert Araceli Gutierrez Francisco Bautista 1,270.50 3,740.37 $5,010.8= 7 2/24/2026 -16 Puget Sound Jennifer Geist Bonnie McClelland 13,186 $28,889.25 3/5/2026 -7 Puget Sound Jennifer Geist William =E2=80=9CBill=E2=80=9D Notz 10,095.38 $1= 0,095.38 3/5/2026 -7 Calgary Tim Thomas Ray Albo CDHC 6,645.01 6,645.01 3/11/2026 -1 Calgary Tim Thomas Mary Albo CDHC 9,544.63 9,544.63 3/11/2026 -1 Our teams continue to monitor these accounts closely and are actively working with the clients or their points of contact to secure payment or establish resolution plans. Given the growing balances, we wanted to ensure Regional Leadership has visibility into these accounts while services continue. Please let me know if you would like your General Managers included on this biweekly communication moving forward, and I would be happy to add them to the distribution list. Additionally, if you would like further detail regarding any outstanding balances within your locations, I would be glad to provide a more detailed breakdown. Thank you for your continued partnership. Please reach out if you need additional information. Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 --0000000000006e468e064cd68d69 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Regional Leadership Team, I would like to summarize several client accounts that currently have si= gnificant outstanding balances. In each case outlined below, our team previ= ously requested approval to pause or suspend services due to non-payment co= ncerns; however, we have been authorized to continue providing care at this= time. As part of a new process to improve visibility into outstanding balances= , we will begin s