--000000000000e11f240645c45ed7 Content-Type: text/plain; charset="UTF-8" Hi Everyone, Thank you for attending today's AR meeting for our Canada offices. Hi Joey - We can connect separately to discuss a couple of accounts. I will message you through G chat Hi Sharon - I believe we do not have anything to discuss but I will take another look to make sure and will message you in G chat to discuss To provide a recap of what was discussed: *Calgary* 1. Mary & Ray Albo: Reviewed the client's concern over believing she was billed $77,000. I advised Chuck and Tim of the email that Lito sent yesterday containing a screenshot of this week's invoice, where it looks like the third column states $77,000 but actually states $77.000. In regard to the 2025 balances from the CDHC: Advised Chuck and Tim of what the balances would be for 90 days and less and 180 days and less. Chuck and Tim will review and get back to us to advise on what we will be pursuing. *Action Items* - Billing - Reach out to Candice Albo to review the billing format to ease her concerns over the $77,000 - Calgary - Review the open balance with CDHC and come to a decision on what to hold the clients responsible for 2. Lorraine Monette: Reviewed the 2025 balance with Chuck and Tim. Chuck reconfirmed that the client cancelled due to being hit with the notice of the 2025 balance along with the hours being drastically reduced. Reconfirmed the total 2025 balance that is open from the CDHC. *Action Items* - Billing - Await decision from Calgary office concerning 2025 balance - Calgary - Review 2025 balance to make decision on what to pursue 3. Tho Nguyen: Reconfirmed that the hours overages as of 7/1/25 are due to the client's hours being reduced. Chuck advised that he is working with the client today to obtain the current CDHC approval notice and to confirm if the client will be pursuing payment for the balance with the CDHC. *Action Items* - Billing - Await decision from Calgary office concerning 2025 balance - Calgary - Review balance from 7/1/25 to make decision on what to pursue and work with the client to see if CDHC will pay 4. Hilary Dickerson: Advised Chuck of the open balance of $5,028.66 and explained the situation of awaiting check payment from the client's insurance company Gore Mutual. While discussing this, I checked the account and confirmed that we just posted a check payment of $3.579.27 *No Action Items* *Toronto* 1. Tanzil-Ur-Rehman Muahammad: We discussed this account and all agreed that it seems like the Payer Nimra Azeem is stalling. Suggested to Tim and Timon that she has the ability to send us Etransfers and suggested that if she really wanted to pay the balance, that she would send a payment everyday, until the balance is cleared up. Tim suggested that we get firmer on collections efforts and suggested that we may need to notify her of a possible suspension of service. Tim asked me to reach out to Nimra to advise her that we need a payment made today. I also confirmed that