--0000000000009661a306464d97a9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Desiree and Canada Leadership Team, I wanted to update you on a new process developed to improve visibility into why leads are being closed. We are replacing the single closed reason =E2=80=9CNot reachable with information provided," with two more precise op= tions. See below. I have also updated our Closed Lost Dictionary with this updated information. Salesforce will go live with this update on Tuesday, December 23rd. Thanks so much and please feel free to reach out with any questions. What=E2=80=99s ChangingRemoved (Deactivated) Option=E2=9D=8C Not reachable = with information provided New Closed Reason Options Closed Reason When to Use What It Indicates Unreachable - Invalid Contact Information Phone number or email is invalid, disconnected, incorrect, or unusable Data quality issue (vendor or source-related) Unreachable - Exhausted Lead Contact information is valid, but multiple outreach attempts were made with no successful contact Outreach capacity or engagement issue Sincerely, *Cristal Munoz * Inside Sales Manager cmunoz@thekey.com Mobile: (616) 729-8114 https://thekey.com --0000000000009661a306464d97a9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Desiree and Canada Leadership Team, I wa= nted to update you on a new process developed to improve visibility into wh= y leads are being closed. We are replacing the single closed reason =E2=80= =9CNot reachable with information provided," with two more precise opt= ions. See below. I have also updated our Cl= osed Lost Dictionary with this updated information. Salesforce will go = live=C2=A0with this update on Tuesday, December 23rd. Thanks so much and pl= ease feel free to reach out with any questions.=C2=A0 What=E2=80=99s= Changing Removed (Deactivated) Option =E2=9D=8C Not reachable with information provided New Closed R= eason Options <span style=3D"font-size:11pt;font-family:= Arial,sans-serif;color:rgb(0,0,0);background-co