--0000000000002845ae064cc57351 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, we are not super familiar with Zoom phone. How does this change happen in the phone system itself? Do you plan on reaching out to Mark and creating a ticket for it? Thank you. -- Bryan Carter VP of Inside Sales bryan.carter@thekey.com Mobile: (901) 489-3960 https://thekey.com On Wed, Mar 11, 2026 at 4:06=E2=80=AFPM Dennis Fancy wr= ote: > Yes, that sounds good! > > Dennis Fancy, BSP > General Manager | Winnipeg, MB > (204) 489-6000 > > TheKey.ca > > > [image: TheKey] > > > On Wed, Mar 11, 2026 at 2:54=E2=80=AFPM Timothy Thomas wr= ote: > >> Seems fair. Dennis you ok with this? >> >> On Wed, Mar 11, 2026 at 11:25=E2=80=AFAM Cristal Munoz wrote: >> >>> Hi Tim, >>> Thanks for reaching out. I am open to this change to see if it helps. >>> For the time being, let's plan for Dennis to handle all incoming Winnip= eg >>> web leads and be the first priority for inbound calls. If we notice the >>> volume becomes too much to keep up with, we can discuss adding Desiree = back >>> to priority. >>> >>> Best, >>> Cristal Munoz >>> Inside Sales Manager >>> cmunoz@thekey.com >>> Mobile: (616) 729-8114 >>> https://thekey.com >>> >>> >>> >>> On Wed, Mar 11, 2026 at 10:24=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hi Cristal, >>>> >>>> We need to try something different in Winnipeg. We haven't had a start >>>> since January and lead volume has been increasing steadily. >>>> >>>> As you may know, Dennis was previously in Care Solutions and was a >>>> franchise owner. I'd like him to be priority on calls and web leads to= see >>>> if we can drive a different result. >>>> >>>> Thoughts? >>>> -- >>>> >>>> *Tim Thomas* >>>> Head of Midwest & Canada Divisions | *TheKey* >>>> Mobile: 514.591.9387 >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> Cristal Munoz >>> Inside Sales Manager >>> cmunoz@thekey.com >>> Mobile: (616) 729-8114 >>> https://thekey.com >>> >>> >> --0000000000002845ae064cc57351 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, we are not super familiar with Zoom phone. How does this change h= appen in the phone system itself? Do you plan on reaching out to Mark and c= reating a ticket for it? Thank you.=C2=A0 -- Bryan Carter VP of Inside Sales =20 bryan.carter@thekey.com Mobile: (901) 489-3960 https://thekey.com On Wed, Mar 11, 2026 at 4:06=E2=80=AFPM Dennis Fancy < dfancy@thekey.com > wrote: Yes,