--0000000000003ba4ce063dd7ad7f Content-Type: multipart/alternative; boundary="0000000000003ba4cd063dd7ad7e" --0000000000003ba4cd063dd7ad7e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, The fall happened in the bedroom. Thank you, Dom [image: TheKey] Dominique Jacobs *Gestionnaire des soins/**Infirmi=C3=A8re auxiliaire* *Client Care Manager/Licensed Practical Nurse* Tel: 514.907.5065 | Fax: 514.221.4265 djacobs@TheKey.com | TheKey.ca On Tue, Sep 2, 2025 at 16:43 Timothy Thomas wrote: > Dom, any news on where the fall occurred? > > On Tue, Sep 2, 2025 at 4:31=E2=80=AFPM Maryham Levesque mlevesque@joinlifeguard.com> wrote: > >> Hi Tim >> As outlined in our agreement, a fall is escalated when it lasts *15 >> minutes with no subsequent motion detected*. In order to determine >> whether a credit may be due in this case, we would first need to confirm= if >> the fall indeed occurred in the bedroom, or if there may have been anoth= er >> fall elsewhere. >> Additionally, we can propose to Mark to adjust the threshold to a shorte= r >> duration than the current 15 minutes. Please let me know how you=E2=80= =99d like to >> proceed. >> Best regards, >> >> >> *Maryham Levesque * >> >> *Director of Clinical and Customer Services* >> >> Toll-free: (888) 667-1224 >> >> Direct line: 438-799-4409 >> >> *mlevesque@joinlifeguard.com * >> >> *Schedule a meeting* >> >> >> >> [image: A blue and white logo Description automatically generated] >> >> >> >> >> ------------------------------ >> *From:* Timothy Thomas >> *Sent:* September 2, 2025 4:19 PM >> *To:* Maryham Levesque >> *Cc:* Nathanial Findlay ; Meighen >> Fitzpatrick ; Dominique Jacobs > djacobs@thekey.com>; Joey Taylor >> *Subject:* Re: FW: Fall Incident =E2=80=93 Mrs. Nawacki >> >> How long does a fall need to last in order for it to be escalated? >> >> Given the fall was not resolved in reality, do we think a credit is due? >> >> On Tue, Sep 2, 2025 at 4:11=E2=80=AFPM Maryham Levesque > mlevesque@joinlifeguard.com> wrote: >> >> Hi Tim, >> Falls are detected and resolved by Pontosense. Their system will trigger >> an alert if it identifies that someone is not in their usual upright >> position, and it will automatically resolve the alert once the system >> detected that the person has returned to their normal position. >> Lifeguard escalates alerts only when they remain unresolved, ensuring >> that we can intervene promptly if someone is on the floor without >> assistance. >> In the case of Mrs. Nawacki, the Pontosense device detected that she had >> recovered from her fall *3 minutes and 12 seconds after it occurred*. >> Please let me know if you=E2=80=99d like to schedule a time to discuss t= his >> further. >> Best regards, >> >> >> *Maryham Levesque * >> >> *Director of Clinical and Customer Services* >> >> Toll-free: (888) 667-1224 >> >> Direct line: 438-799-4409 >> >> *mlevesque@joinlifeguard.com * >> >> *Schedule a meeting* >> >> >> >> [image: A blue and