--000000000000dbef4e063ff0fcf7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Tim, Yes, there was an NMI outage Friday afternoon which affected Card paying clients, they resolved the issue around 7:30 PM EST but by then we already had multiple clients call in which we later just reprocessed their payments without further delay. Versapay will be assisting us with running our auto payment script this morning so there is no action needed by clients, I will also be sending out an email notification letting those affected clients know what happened. Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Mon, Sep 29, 2025 at 6:46=E2=80=AFAM Timothy Thomas wrot= e: > Hi Lito, > > We had two clients email us saying their cards were declined over the > weekend. Was there a system issue on our end? > > Thanks > Tim > > ---------- Forwarded message --------- > From: Kristal Parris > Date: Sat, Sep 27, 2025 at 1:06=E2=80=AFPM > Subject: Fwd: payment Sept 26 > To: Timothy Thomas > > > > > Kristal Parris RN, BScN > Client Success Manager > TheKey LLC > Email: Kristal.Parris@thekey.com > Website: Thekey.com > > ---------- Forwarded message --------- > From: Kristal Parris > Date: Sat, Sep 27, 2025, 1:02=E2=80=AFPM > Subject: Re: payment Sept 26 > To: Kaushala Mahesan > Cc: Timon Page , TheKey Billing > > > > Hi Kaushala, > > We apologize for this and will have this matter looked into ASAP. > > Kristal Parris RN, BScN > Client Success Manager > TheKey LLC > Email: Kristal.Parris@thekey.com > Website: Thekey.com > > On Sat, Sep 27, 2025, 1:01=E2=80=AFPM Kaushala Mahesan > wrote: > >> Hi Kristal, >> >> How are you? >> >> I'm wondering if you can let me know whom to contact at your agency to >> discuss a declined payment? >> >> I have called the credit card company, there is nothing wrong with the >> card at all and they are saying there was no system issue yesterday, so = I >> am at a loss to explain why the payment was not processed. >> >> Thanks so much. This can wait until Monday from my side, I just wanted >> to send an email before I forget to follow up. Have a good weekend. >> >> Kaushala >> > --000000000000dbef4e063ff0fcf7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Tim, Yes, there = was an NMI outage Friday afternoon which affected Card paying clients, they= resolved the issue around 7:30 PM EST but by then we already had multiple = clients=C2=A0 call in which we later just reprocessed their payments withou= t further=C2=A0delay.=C2=A0 Versapay will be assisting=C2=A0us with running= our auto payment script this morning=C2=A0so there is no action needed by = clients, I will also be sending out an email notification letting those aff= ected=C2=A0clients know what happened. Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 <img src=3D"https://lh7-rt.googleuserconten